Long-time Parking Consultant Cullen Retires
In His Own Words
I entered the parking business as a cashier, hoping to earn enough money so I could continue my education. Since that first night in the booth, I have never stopped learning.
I learned that a revenue control system is not a substitute for management. I learned that customers are not always right, but they must leave the facility thinking they are. I learned that for every parking action, there is an equal and opposite parking reaction.
I will miss seeing a precast double-tee being positioned onto a new garage. I will miss the smell of fresh asphalt being laid onto a new lot. I will miss the sound of a coin dropping into a meter’s coin canister. I will miss the glare of the overhead lights as it reflects off the roof of vehicles parked beneath.
I will miss the silence as I explain to a supervisor how the cashiers are able to steal money regularly from their facility. Yes, I will miss a lot of those things, but, most of all, I will miss the many friends that I have made during the years.
I will maintain an association with The Integrity Group, so my e-mail address will remain active. If you have need for parking consulting services, I trust you will consider them for the assignment.
I close with the words of “J. Alfred Prufrock” by T.S. Eliot:
... No! I am not Prince Hamlet, nor was meant to be;
Am an attendant lord, one that will do
To swell a progress, start a scene or two,
Advise the prince; no doubt, an easy tool,
Deferential, glad to be of use,
Politic, cautious, and meticulous;
Full of high sentence, but a bit obtuse;
At times, indeed, almost ridiculous –
Almost, at times, the Fool. ...
Chuck Cullen, CAPP, CPP
Senior Associate, Parking Advisory Services