Faith Meets Finance in Parking

A Houston area church is in a bind because it’s been asked to pay for the parking it’s been getting free for 60 years. St. Thomas Episcopal Church and School are situated between a mall and a residential area. The mall’s owners allowed church members and students to park in its lot, but the mall was recently sold to Fidelis Realty Partners, which wants the church to pay $380,000 a year for parking privileges.

While Fidelis declined to comment for the article, which ran on click2houston.com, the Rev. David Browder spoke openly about what this means for the church.

“For the entire history of our church and school we’ve had access to this parking lot,” said Browder.

Browder said he’s trying to negotiate with Fidelis. But he is also searching for other options and leaning on his faith.

“It might not be exactly what we want to do right now, but it may be where God is leading us, to say, ‘Hey look, you all better start thinking about this, thinking about the future for St. Thomas,’” said Rev. Browder.

In a place where faith and finance collide, the faithful are apt to sound extraordinarily naive. In turn, the money-minded appear to be greedy and cruel. It’s hard to believe a church could operate without parking of its own and do so with the belief that its free parking scenario was a perpetual promise. And it’s hard to believe an investment company would make a public relations mistake as serious as keeping God-fearing Texans from their place of worship and and grade-school children from their place of education.

I can’t say if there is a middle ground or where that middle ground might be, but I have faith in people, and I think somehow they’ll come up with a compromise.

Social Share Toolbar
1 Comment

Equal Coverage: Students Ticketed During Hailstorm

It always helpful to consider both sides of a story before you leap to a conclusion, and it’s even more helpful when the news media provide both sides of  a story to readers.

In this article published in Oklahoma State Universities The Daily O’Collegian, both sides of a parking dispute are represented fairly. It’s  surprising that a college news service could provide a better example of sound journalism than CNN.com, but there it is.

According to the article, OSU students who parked in a campus garage without parking permits were ticketed during a recent hailstorm. Hailstorms in this area can be particularly devastating, and people go to great lengths to find covered parking.

“The Oklahoma State University Department of Parking and Transit Services issued 64 tickets in five hours.”

The students were naturally unhappy to receive the tickets and expressed their opinion that the extreme circumstances should warrant an exception. However, they acknowledged that rules are rules.

The parking enforcement offices outlined ways students can protect their cars during storms, but emphasized the rights of permitted patrons.

“The department wants to do everything it can to help students, but it has to help customers who pay to park in the garage first,” said Steven Spradling, director of the department of parking and transit services.

Further, parking officials reassured readers that the citations were issued as part of  routine enforcement, not a stake out of students who sought shelter without permits, and offered details on how to appeal tickets.

This article made an impression on me because it was fair to both sides of the argument. The same situation, covered by a larger mainstream news service, would generate an article that would vilify enforcement officers and support a misguided public perception that “rights” are exempt from rules.

 

 

Social Share Toolbar
Leave a comment

I’ve been saying this for years, but nobody listens…

Seattle has gone out for a test so I can replace its existing Pay and Display system.  Fair enough. A local online news source “Crosscut.com” happened to have its offices on the street where the test took place and jumped at the chance to see what all the fuss was about.

They went downstairs and through the eyes of reporter Eva Conner, who also happens to be a member of Tactile, a product and design firm located in Seattle. Who better to review our best efforts. The article is here:

I have some excerpts that you might find interesting:

On first glance, it was clear that SDOT was attempting to offer drivers more options, but we felt that most of the seven prototypes missed the mark in terms of usability for the following reasons:

  • Feature creep. By adding a QWERTY keyboard, more time options and shortcuts, all of the pay stations wound up feeling cluttered. As a result, the machines’ primary function (paying for parking) got lost and users ended up feeling overwhelmed.
  • Inconsistent visual language. Most pay stations had a mess of colors, button shapes and stickers, all of which created confusion. Icons seemed arbitrary, with no symbols in common with other Seattle signage.
  • Weak information architecture. Aside from hard-to-read type both on-screen and on the buttons (forget trying to read them at night), one of the biggest challenges we saw was a lack of visual organization. None of the pay stations presented a bold, simple set of 1-2-3 instructions for selecting time and payment that felt intuitive. There were extraneous buttons in strange places, or arrows pointing to other buttons that suggested reading more instructions on-screen — not exactly a clear and quick directive.
  • Poor haptics. It might seem like a minor detail, but more responsive buttons would help assure the user that their selections have registered correctly. A solid button feel and tactile feedback could mean the difference between an error-free ticket purchase and accidental overpayment.

Unfortunately, SDOT didn’t establish any specific usability criteria or define an optimal pay parking experience, which would be the first step for a user experience designer. That’s partially the result of budget cuts, which forced the city to eliminate the centralized design office that might have overseen a cohesive visual system or user experience mandate.

If you read the article, you will find that Seattle also has PaybyPhone and this author greatly prefers it to any of the choices given. However she admits that only 3% of the transactions in the Emerald City are a result of pay by phone. However she points out that that is most likely to the lack of general knowledge about the program.

This line is telling:

But for smartphone-carrying, tech-loving, efficiency-craving drivers — particularly those who park in South Lake Union, downtown and Capitol Hill — PayByPhone is a boon.

Get that — Tech Loving, Efficiency Craving,  –

Pay by Phone aside, the problem as I see it is exactly as described above.  They machines are hard to understand, virtually impossible to read, and well,.,,you know the rest.

Our industry has done a poor job in this area. Maybe they need to hire Eva

JVH

By the way — I have gone to booths of suppliers and tried various P and D solutions, finding most of them exactly as described above. I am happy to eat those words if someone can offer a solution that actually works. I”ll be in Dallas and you know how to find me.

 

Social Share Toolbar
Leave a comment

Parking Becomes a part of our Culture

It seems strange to me, but it must be true.

NPR did a short piece on what the first questions are when strangers meet. It seems that it depends on where the meeting took place.  In New York City, its “What neighborhood do you live in?” In Washington DC is is usually “What do you do?” In Vermont you might hear about a persons ski experience, or the small boat they own.

Here in LA, its different. The question usually is “How did you get here?”  ie, “I came down the 405 and then took the 10.”  The next follow up questions is “Where did you park?”

In Manhattan, discovering where someone lives tells you a lot about them. If they are from the Upper East Side or Brooklyn, then you may know something about their income or background. In DC, what a person does tells you a lot as to whether they can be of help to you in your climb up this or that ladder. Folks in New England are more interested in outdoors and the like.

But folks in LA LA Land are always searching for a better route from here to there. And of course, the illusive parking space. If I am going to be returning to a certain area and the person next to me has a ‘great’ parking space. That knowledge is golden.

I don’t use freeways if I can help it, unless its 10 PM or 5 AM. I take surface streets and know many back alleys and neighborhoods through which I can find short cuts. I am always looking for a new way to get from here to there.

Parking – “You can park at the bank at the corner after 5″ or “At 6 pm parking is free on Venice.”  That little bit of info sometimes is a big help.

It makes a difference where you are, but in certain cities, LA being one, Parking is right up there with what do you do or where do you live. Who would have thunk it?

Listen to NPR here

JVH

H/T  Laurie Keller – IPS

Social Share Toolbar
Leave a comment

Marc Pens a Book

I received the following from Marc Slavin, President of DC’s Marcpark. Seems he has written a book. I immediately ordered it and will let you know what I think.

 

After spending over 40 years in the parking industry, gaining a wealth of knowledge and making a bunch of mistakes along the way, the time seemed perfect to compile my experiences.  I am proud to announce that I have authored my first book, Parking CarsParking Cars is not only about the parking industry, but also about my first hand experiences, relationships and great people that have been a part of my life.    I tried to make it fun and at the same time provide some tips to teach young people that working hard, keeping your word and doing the right thing will ultimately bring you success.   It is a short read.  Have fun and don’t hesitate sending me your comments or post them on Amazon please.     Please click this link Parking Cars by Marc Slavinto purchase my book.

I have  put off writing my ‘great American novel.” Its great to hear someone else actually did it.

All the best, Marc

JVH

 

 

Social Share Toolbar
Leave a comment

Oh Brother — Please read post before you call me

On April 1 — That in itself should give you a hint — I wrote a blog. It was about rumors I heard at various shows I attended in March. YOu can find the post here:

http://www.parkingtoday.com/blog/2014/04/rumors-run-wild-at-pie-and-intertraffic/

Most of the post was so outlandish that I assumed (you know what that does) that most people would dismiss it out of hand. But if they didn’t the last line was:

“If you believe one word of the above, you are an April Fool.

I should have know better.  I have been receiving calls from all over the country yelling at me for putting rumors in my blog and causing much harm to the parking industry.

Its fairly routine for media to play April Fools Jokes on its readers.  When I ran the Fillmore Herald I ran a story across eight columns of the front page.  Basically it said that a freeway was coming through town and the main street would be torn up and the downtown destroyed.  I noted that I had spoken to four of the five city councilpersons and they approved of the plan.  What made it so timely, was that surveyors had been noticed working on the main street.  Of course, the story was jumped to page 7 and on page 7 I wrote “If you believe that you are an April Fool.

Of course few turned to page seven and an unruly mob showed up outside my office.

It just goes to show — before you overreact, read the entire story.

Sheesh

JVH

 

 

 

 

 

 

 

 

Social Share Toolbar
Leave a comment

Baby born in parking lot, again

Some things aren’t as extraordinary as they seem. At least once a month, this headline appears in national news: “Woman Gives Birth in Hospital Parking Lot.”

Now, having a baby in anywhere but a nice hospital room, or for the daredevils, their own bedroom, is a little unusual, but not a lot unusual. It’s so commonplace, in fact, I vote hospitals do a little better job accommodating the women who deliver in the parking lot. I think a special reserved spot is in order. It should be close to the entrance, have a gurney on stand-by, and a hose within reach to rinse off your upholstery.

A  permanent sign would be in order, as well as a mention of the space during the obligatory “maternal readiness” hospital orientation tour. Hospitals could annex the space as part of the actual facility. That way, those who find themselves in reach, but falling short of the hospital doors have a place to deliver their baby and the headline can be retired.

If people keep having babies in parking lots, isn’t it time to treat the event as a probability instead of a reason to call the news crews? And charge those women the hourly rate for parking, instead of $3,000 a day.

For yet another article about parking lot births, read here.

Social Share Toolbar
Leave a comment

Editor Takes Extreme Career Risk..Women Take Over PT

Coming in June. An entirely different Parking Today. A famous radio host calls letting his audience set the topics for his show an ‘extreme career risk.’ Well I am doing something similar in PT June. I am having nothing to do with the writing or editing of the issue.

That’s right, next month the entire issue of Parking Today will be filled with articles and opinion from Women in Parking President Colleen Niese and her team.
I have been asked what possessed me to turn the reins over to others and frankly, I admitted the I am lazy and if someone else will do the work, fantastic. In addition, I think readers can become slightly bored with my stick and sometimes a different point of view is refreshing.

I have no concerns about the quality of the material, compared with some of the things that find their way into PT under my tutelage, it’s going to be super. Colleen already has an editorial menu prepared and has lined up Tiffany Yu, Kirsten Dolan, Michelle Porter, Lisa Bahr, Barbara Chance, Laura Longsworth, Karen Pradhan, Sarah Blough, Nicholle Judge, Michelle Wendler, Kathryn Hebert and a host of others to fill the blank space between the ads for PT June. There will not be a male byline in the issue.

When we got the idea for Women in Parking three years ago, I was told that all one needed to do to get it started was get some meeting space, invite a bunch of women, and shut up. It took Ruth Beaman to remind me of the last instruction, but her dedication, along with Colleen and a dozen others got the organization off the ground and the rest is history.
They just completed their first convention with over 100 members heading to Chicago for what I’m told was an extremely successful event. I expect that it will continue to grow and prosper.

The concept of a Women in Parking Edition of PT came to light and I took a similar approach to the founding. I called Collen, told her what I proposed, and then shut up. Well, OK, perhaps I gave just a little direction so our graphics staff would know what to do, but all in all, this is their show.

PT June will be unique, and certainly a ‘keeper.’

JVH

Social Share Toolbar
Leave a comment

The PIE 2014/2015 Team

I didn’t take the opportunity to thank the members of our team for the Parking Industry Exhibition. They did an outstanding job and deserve all the credit.  I received this picture taken at the Women in Parking Event held just after PIE.

at PIE the team 1

That’s Marcy, Kelley, Carol, JVH, Joyce and Eric. A good looking group if I do say so myself.

JVH

Social Share Toolbar
Leave a comment

How was the show?

I just got back from the Intertraffic event in Amsterdam and our PIE show in Chicago.  Everyone, friends, relatives, business associates, co workers ask the same question: How was the show?

I struggle with the answer because few really want to know how it was. I think the question falls into the category of “How are you feeling?” or “How was the flight?” It is something everyone says but doesn’t want more than a few word answer.

The Show was Great — Saw Lots of people, ate some good food, the party on Wednesday night was abfab.

The real answer is more complex and it depends on who asked the question. Your friends and family want the answer above. Coworkers in our industry want a bit more. They may be looking for input so they can make a decision as to whether or not they should attend next year. With that in mind here are my answers. First PIE:

The PIE show has impact. One person told me that it is “edited down to the real thing.” People go there to share information about Parking. The seminars are taken from the topics that are on everyone’s mind: Technology and how is it going to affect me, my job, and my organization. I heard attendee after attendee talk about the quality of the presentations and what they got out of them. Some commented that they were too short.

Exhibitors seemed happy with the number and quality of the attendees. Of course I am prejudiced and people have a tendency to tell me what I want to hear, but I noticed that there were no “slow times” in the exhibit hall. It was always buzzing.  And that means business.

I’m not really a social person. I put on an good act but I don’t really enjoy the parties and such events. I found the speaker/exhibitor and the attendee parties on Sunday and Monday nights to be more than tolerable. It was easy to move around and you could actually talk to people. I didn’t have to yell over the music or the drunk at the next table. I felt relaxed and included.

I go to PIE because I’m supposed to go. I work for the company that puts it on. Some say I’m the ‘face’ of the event. So my reason for going is to be there, help out when needed, and make it through until the last seminar is over. I can do that. This year, I actually found myself enjoying the event. Even when I was keeping a couple of competitors from duking it out or negotiating truce between a couple of businessmen who might have had a tad too much John Barleycorn.

When I looked back at all the pictures we took both in the seminars, at the exhibit hall and during the social events, I saw intensity, engagement and enjoyment. To me that means we did our job right. I’m happy.

Intertraffic was as a boss I once had called a “horse of a different story.” This is an event on a Biblical scale. You could take the NPA, IPI, and PIE events and put them all together in one exhibit hall.  There were nine. Exhibitors spend much time and treasure preparing for this exhibition. Its almost too much.  The show lasts four days and is open from 10AM to 6 PM. That in itself tells you something.

The company that puts this mega show on has little interest seminars or networking. They provide a place where nearly 1000 companies can display their wares and nearly 20,000 people can wander around with dazed looks on their faces.

Intertraffic is biannual. It comes every other year. Companies plan their marketing programs around the event and use it to launch new products and dust off existing ones. It serves a purpose by forcing a schedule on suppliers. And because of its sheer size, it requires the successful companies be clever in their presentation. I often refer to these types of events having “elephants and dancing girls.” Intertraffic has them, in spades.

I wonder, however, if the attendees go to see new products and services, or go because they are expected to do so. I”m sure that if someone planned and sought out specific needs they would be rewarded, but as I watch the people wander by our booth, I was struck by how unengaged most were.

For me, Intertraffic is a great opportunity. I go to see customers. I seek out company VIPs and get an opportunity to see the people who provide promotional and advertising material for PT face to face. So in that regard, Intertraffic is, for me, a success.

Companies that plan their presentations at Intertraffic, set up meetings with customers on their huge stands, have conferences in their on stand conference rooms, get their money’s worth. Those that simply loiter around their booth and wait for someone to walk in, don’t.

People come back from Amsterdam with stories of not being able to remember how they got back to their hotel after hitting a dozen bars, or of wonderful meals in some of the world’s great restaurants. They tell stories of the Ryksmuseum, or the efficient tram system, or the tens of thousands of people on bicycles, or the canals, or, yes the fabled ‘red light district.’ They speak of parties that start at 10 PM and go on all night, or more intimate events held on a rented barge. Everyone has a story about fishing someone out of a canal (true or not) or how they did actually make it to the show on Thursday, after who knows what happened Wednesday night.

Super — The organizers of Intertraffic, a group called the RAI, have a great event, a great venue, and a great city. Its up to each attendee to make of it what they will.

JVH

 

 

Social Share Toolbar
1 Comment