How would good customer service solve THIS problem?
You are in the UK and want to park. The cost is 60p but you only have a £1 coin. What to do? If you are like me you simply put in the pound and go about your business. However rabble-rousers over in England, Scotland, and Wales are rousing. Seems although in our little scenario the cost was only 40p, in total, it can mean millions of pounds a year to the local authorities and rail lines.
They all say that machines that give change are expensive, can have maintenance issues, and since they hold more cash, can have a higher security risk. All makes sense to me.
The rabble is saying that if they go to find change, they are risking a fine. So they just pay, but don’t like it.
JVH’s solution – have the meter issue a ticket that says “TEMP” on it with the time and date. I would give a driver say 10 minutes to go to the nearest store and get some change. If he get’s back before “temp” expires, he’s golden, if not, a citation. Its customer friendly, but not over the top. After all, we all know that if we are going to park in certain areas we will need some change. Thoughtful folks have a little sack of change for just such purposes. However, this gives our customer a break.
My guess is that for 40p (about 60 cents) most people would not make the round trip and very few of these “TEMP” receipts would ever be issued.
Answering the question – “Why should a city go to all this trouble for so few people who give a damn?” Well, it’s a way, with a little software, to solve a problem, let your customers know you are thinking of them, and spend very little money.