I guess my unmitigated harassment of the Philadelphia Parking Authority has gotten some legs in Philly — They are retraining their officers so they will become kinder and gentler. To wit:
The PPA also is spending $24,000 on sensitivity training for all its employees on differences in religion, race, ethnicity, sexual orientation, and gender identity. Fenerty says it comes after an incident this summer in which a parking enforcement officer was fired after being accused of gay-bashing.
You can read all about it here.
I don’t know a lot about hiring enforcement staff, but wouldn’t you attempt to weed out the ones that cared about the differences in religion, race, or gender identity. Isn’t there typically ongoing training programs (I’m told the only good training program is one that keeps going and going and going.) in organizations where public contact in stressful situations is endemic.
Arent’ these programs a minimal management tool that goes on day after day, week after week, month after month, year after year? I get the feeling from the article that this is a new idea in Philly. Don’t get me wrong — I’m sure the problem exists everywhere (after all, in LA some of the enforcement staff were posing in Porn Movies). Doesn’t management understand that this is something that is done.
My congratulations to the PPA and its management. They are taking positive steps. Thats a good thing and they are to be congratulated.