Monthly Archives: December 2011

12 Steps to Bad Customer Service, Part Deux

Joe Sciulli over at CHANCE Management Advisers, Inc.,  penned a well received article in PT November, written in his usual cynical approach, regaling us on ways to provide horrible customer service. It was titled 12 Easy Steps to Really Bad … Continue reading

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Let’s Be Clear — I Just Don’t get it.

In my previous blog I posited that being ‘green’ was reasonable when it was also good business. Garages having ‘green’ components usually have them because they benefit the parking business that resides in the garage.  I also noted that appearing … Continue reading

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