From my experience, choices for airport parking are average, below-average and bad. What motivation does an airport parking provider have to offer amazing customer service and attractive perks to its customers when none of them really has the option to skip airport parking. If they had a ride or access to convenient public transport, they wouldn’t be leaving their car at the airport. After that, it’s a done deal.
I’m not saying all my airport parking experiences are bad, but they definitely aren’t anything memorable.
A recent study of airport customer service in Australia conducted by the Australian Competition and Consumer Commission (ACCC) examined parking at the Brisbane, Sydney, Melbourne and Perth airports. Findings showed that Melbourne had the worst parking customer service as well as the highest revenue for parking.
“I think the disappointment there is we’ve seen quite a large increase in the revenue per passenger that the airports make and yet service levels over time, have been going backwards,” ACCC chairman Rod Sims said.
Read the article here.
Parking providers in Melbourne should consider what’s going on at Bob Hope Airport where increased competition from car services like Uber and Lyft are cutting in to profits. Bob Hope Airport officials are talking about introducing new rates – some lower and some higher – to attract customers.
“It’s a way to entice passengers to park here,” said Lucy Burghdorf, an airport spokeswoman. Burghdorf added that the proposed system, which would be implemented as a one-year trial should it be approved by the airport authority board, would give the airfield the ability to raise and lower rates to “find a happy medium” between giving passengers a good deal and turning a profit.
The moral of the story is that while airport parking has long enjoyed a captive consumer base, competition is now increasing. It’s already time for airport parking providers to address their approaches to pricing, customer service and customer loyalty.
Read the article here.
I had a conversation with a parking technology expert the other day and she reminded me how Smart Cities will begin to change the face of parking as devices (sensors, meters, etc) begin to provide information about available space. She said that programs like the now defunct SF Park and LA’s Express Park were leading the way to a Smart Parking in a Smart City program.
This reminded me of a conversation I had when SF Park was in its infancy. I was in the ‘City by the bay’ visiting their coin counting operation and was introduced to the head of their meter shop. I asked him if he was excited about all the information they were going to get from SF Park and how they could use it to provide dynamic pricing for the city.
He rolled his eyes and said “I can give you that information now.”
It seems that he has been tracking meter income, and by looking at that information, he could tell which areas were full, which areas had available parking and then predict what the change in pricing up or down would mean to occupancy.
He noted that he really didn’t have to go to the meter level, that the information by block face was adequate and that he and his staff could show through a revenue study just how onstreet parking flowed in the city.
I asked him why he didn’t supply that data to SF Park. “No one asked.” he said.
I have thought a lot about that conversation over the years. San Francisco spent upwards of $27 million in federal funds and adjusted some pricing in some meters. I’m not sure we have ever seen just how well the project worked. But that is typical of what I think happens when technology begins to rule common sense.
If you remember the program was to use in street sensors to provide app users real time parking availability and at the same time enable the city to adjust rates quickly to ensure on street parking availability. As you know, the sensor program never really worked and the on line app program was abandoned early on.
It might be interesting to compare the information garnered on excel spread sheets in the meter shop with information used by SF Park to see if the city already had enough data to make the pricing changes.
A tremendous amount of technology was brought to bear on this project. Was it necessary? Did the data pretty much already exist? Was technology used for technology’s sake?
To be fair my tech expert told she doubted that many cities had collected the data the way the fellow in San Francisco did. I wonder if she ever asked.
Smart Cities…what are they? What will they be? Who is driving this philosophy? Is “Smart Cities” a term in search of a definition?
From what I can glean from the “Internet of Things”, a “Smart City” is one that uses on line sensors and devices to collect vast amounts of data about what is happening in a city (everything from trash collection, water delivery, electric services, to policing, parking and traffic) and then is able to use that data to better serve its residents. That data can also be used to help with master planning, policy decisions, and the like.
The above was my definition. Being rather simplistic, I look to simple descriptions. However a simple description does not make a simple solution. The creation of a “Smart City” is not simple. Its easy to say “collect vast amounts of data” and “use that data to better serve” but the key is not in the definition, its in the execution.
If you Google “Smart City” you will find a company called “Smart City.” It is a communications company that provides such services to large venues (like Disneyland), hotels, and yes, cities. It seems to understand that the key to a smart city is “Communications.” This month in my favorite magazine, Stephanie Simmons of IPS describes a very small issue in dealing with communications and smart devices. Do you want all decisions made in the so called “cloud?” Probably not, she says, as communications will be cluttered with “is there a car in this space” decisions, decisions that could and should be made locally. These kind of design alterations are underway.
There are millions of decisions like this that have to be made daily in a major city, and are made today. Without them traffic lights wouldn’t work, water wouldn’t flow, parking meters wouldn’t collect, sewage would back up, wayfinding wouldn’t find the empty space. Most of them are made without being thought of as “Smart”.
So are our cities already halfway to “Smart?” Probably. What about the rest, “The collection of data and then being able to use it to provide policy and master planning.”
Now we get to the heart of the matter. When it becomes time to replace my water meter, or the city’s parking meters, the new one has a device that communicates with something, either the next meter or the DWP car that drives down the street or parking central, and provides information about the device. The cost of that ability is built into the new meter. But what about the cost of huge databases, data collection, and dare I say it, the smarts to be able to ‘slice and dice’ all that data to make it not a bunch of pretty graphs, but information that we can use.
It is projected that by 2025 the annual spend for “Smart Cities” worldwide will be over $400 Billion This is a lot of gravy. Who is jumping on the train? You know the names – IBM, Xerox, Siemens, Microsoft, Google, and the rest. Spending $20 million on a database will be small potatoes. These companies are looking to their future.
A friend in Australia tells me that every major city in the country now has a “Chief Digital Officer” to drive the “Smart City“ phenomena. (He says these folks make upwards of $250,000 per year.) There is a “Smart City” expo looming this year in Melbourne. He posits that companies who don’t embrace an entire suite of services for “Smart Cities” will be left to populate a second tier of suppliers, providing bits and pieces as subcontractors to the major players.
Will “Smart Cities” be simply a buzz word that politicians use to bolster their bona fides? Will they spend millions to create something that will fizzle out after a few years? How many “sustainability” projects have we seen begun and then drop from sight when the next bright idea comes along?
We need to give this a hard look. Most of the “Smart City” functions won’t directly touch city residents. Parking does. I can see the city fathers and mothers using our fair industry as an example of how they are going to put their city on the “Smart City” map. We have seen the first steps with SF Park and LA ExpressPark that have taken small steps to providing information to drivers. The private sector with app driven information is pushing hard in this area.
But it can be only the beginning. Most of it, like pay by cell or the location of open parking space is hap hazard. But if a city, through a so called ‘major player’ decides to combine all parking information and services under one umbrella, the scenario mentioned above, where most of the suppliers become second tier and end up providing commodity like products and services, will come to pass. Then we ignore all this at our peril.
If parking leads instead of follows, venture capital may begin to flow more freely into our industry. Then who knows. Maybe it will be a smart move to properly embrace a “Smart City.”
Chicago enforcement has taken a swing at valet parking. It handed out more citations during one month in 2016 than it did during the last two years, reports chicagobusiness.com. The citations were for violations of the placement of podiums and key boxes.
Valet companies received 76 citations for the “storage of goods on public ways” between Feb. 8 and March 10, up from 30 in all of 2015 and 42 in 2014, according to city data provided to Crain’s under an open-records request.
Valet operators are at a loss as to where to move the podiums and how to attract customers without visual cues and a secure place to lock keys. They say the flurry of ticketing was a complete shock.
“I’ve been doing valet for 30 years, and we’ve never been cited for having a podium or a key box in the sidewalk. Never,” says Carlos Vargas, owner of Valet Parking Authority, which runs valet operations at 34 locations in River North, Lincoln Park and the Loop. “All of a sudden, at the end of February, without a warning or a heads up or anything, they just show up and start giving us citations.”
If a municipality makes a law but doesn’t enforce it, people learn to ignore the law. When the municipality, one day, decides to enforce the law, without warning, that is perceived as antagonistic and unfair.
However, a spokeswoman for the Department of Business Affairs and Consumer Protection said the ticketing was part of regular enforcement activity.
A meeting between city leaders and hospitality association representatives led to an agreement that the podiums and lock boxes can be used as long as they are not blocking pedestrian traffic.
Read the article here.
In Honolulu, residents of Village Park recently experienced an unpleasant surprise in the form of police sweeping the area and handing out 150 parking tickets, reports khon2.com. Parking is always tight in the neighborhood and complaints about illegal parking reached the police department, leading to the ticketing spree. The article reports that most of the tickets were given to cars parked on the sidewalk.
It sounds like people run out of places to park and many in the neighborhood have adopted a “park anywhere” policy. They were unhappy to be ticketed and feel they were treated unfairly. In an interesting twist, the initial complaint reached Councilmember Ron Menor’s office and he passed it on to the police, but took no responsibility for the ticketing sweep. Mayor Menor went so far as to condemn the police department’s response to the complaint.
“I had no idea,” he replied. “I think the actions taken by HPD were unfortunate and unacceptable.” Menor says he received a complaint from a resident, and standard procedure is forwarding the complaint to police.
“I’ve been assured by the major overseeing Village Park that they’re not going to do this again, that they will look into policies and procedures in which they will be dealing with and addressing parking concerns throughout not just my district, but the island,” he said.
What’s confusing to me, as an outsider, is why people who park illegally get angry and blame enforcement. Of course, a “ticketing sweep” is definitely not a good move from a public relations standpoint – consistent enforcement would be much more effective and acceptable to residents. What’s even more confusing is a mayor throwing his police department under the bus, so to speak, for upholding the law.
Read the rest of the article here.
In Beaverton, Oregon, residents are ticked off because construction at a Nike facility has caused an employee parking shortage that’s effecting their neighborhood. People are so annoyed they are asking Nike to provide shuttles for its staff and are talking about asking the city to apply parking permits to the area, reports kgw.com.
Longtime resident Ray Lee said there are a few other factors that have added to the problems, including high density housing nearby and their street being made into a throughway. But Nike employees traveling though and parking at the curb is making it a lot worse.
What’s mind boggling to me is that residents would even consider a permit parking as a solution to this temporary problem. Nike’s expansion won’t last forever, and when it’s finished, parking in the surrounding area will go back to normal. However, permit parking would continue and it’s a hassle for everyone. I’m not there, so I don’t know what it’s really like, but I think these people might need to relax a little. Sure, it’s not happening on my street, but other things that bug me are – every day. Life is consistently inconvenient. Read the article here.
For a little perspective on a real parking problem, consider the 30-year wait list for a parking space at Seward Park Cooperatives on the Lower East Side of Manhattan. According to ny1.com, there are people on the waiting list for parking at the co-op who will probably die before they ever get a spot. Changes to parking policy at the co-op have upset some residents, but the changes don’t include a reduction in the wait time or the length of the waiting list.
The new capacity is not expected to dent the 30-year wait because many young families with cars have been moving in. The wait list now has 670 names.
Waiting 30 years for a parking space seems a lot more dire than a few months of congestion, but people are easily annoyed and news outlets are ready and eager to make a minor issue into a front page headline. Read the rest of the article here.
I am humbled and amazed. ParkPlus Systems, the result of the City of Calgary’s step into on street parking enforcement, has developed a list of the top people to follow on parking in social media and a list of the top organizations in our industry.
Parking Today and yours truly was honored to be on both lists. Its a pretty heady group including Don Shoup, Mike Civitelli, the UK’s Manny Rasores, Singapore’s Paul Barter, and our own Kathleen Laney.
It seems there is an app called “Little Bird” and it uses twitter as a base and then determines activity based on followers and other black arts. Obviously I won’t be arguing with the list.
I copied the ‘top 10″ below but if you want to see the entire top 100, go here.
Strangely I’m speechless.
10 Top People to follow on Parking
10 Top Organizations to follow on Parking
Travelers to London have a new and exciting option for accommodations: and Airbnb listed at just $11 per night. The catch? It’s in a parking spot. The vacation rental offers a bed and bedside table in an unused parking area, reports foxnews.com.
The bed and furniture are all located in an uncovered, concrete parking lot outside the listing owner’s garage. Unlike some cramped hotel quarters, at least there’s plenty of room to move around.
Sadly, the listing was removed from Airbnb for not meeting its standards for occupancy – namely, plumbing, a roof and four walls. The article says there are other vacation rentals at that price in London that come with four walls and plumbing for those who don’t mind sleeping on a couch.
I don’t want to spend the night in a parking lot, but I have no doubt there are plenty who would be just fine with the experience. Airbnb needs a section for unorthodox arrangements.
Read the article here.
An Austin, Texas woman says her credit card numbers were stolen after she used downtown parking meters, reports keyetv.com. The woman, Chelsea, who did not give her last name, says fraudulent charges were made on two of her cards. City officials examined the meters she used and said there was no sign of skimming.
However, it is possible to skim with a wireless device from nearby.
“They are wireless and they do transmit the data so when you put your card in, it needs to go through an authorization process, and I would imagine that some of that data that can be transferred electronically can be captured locally within a reasonable distance,” says Allan Bachman, Association of Certified Fraud Examiners Education Manager.
I don’t like to be the voice of doom, but in this area, I will admit to serious doubts about the safety of credit and debit card information in just about every setting. I’ve had my card information stolen at least twice in my life. I use my cards with the full knowledge that they are not safe, but do so because I know the credit card company will reimburse me if fraudulent charges are made.
I’ve read that gas stations are hit most by card skimmers. When I buy gas, I use the card that comes with the best fraud policy and customer service – just in case.
At some point, credit card companies are going to lose too much money to continue this practice. They will either reimburse less, require insurance or limit use in a way that is more secure than current PCI standards. In the meantime, anybody designing meters might want to factor in some extra security measures.
Read the article here.
Scroll down to see my blog, then comments from readers, then Paul chimes in.