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SENIOR OPERATIONS MGR, PARKING OPERATIONS

DUKE UNIVERSITY
SENIOR OPERATIONS MGR, PARKING OPERATIONS
 
Occupational Summary:
The Senior Parking Operations Manager is responsible for managing the day-to-day operations of the Duke University and DUHS portfolio of parking garages and surface parking lots to ensure safe, efficient, and cost effective services for patients, visitors, employees, and students. This position is also responsible for the coordination of special event vehicular and pedestrian traffic to minimize traffic congestion and prevent accidents, as well as directing enforcement and adjudications. Cultivating a professional, diverse, and customer-focused team, this position delivers an efficient parking operation for daily and monthly parking related activities, including game day operations. The Senior Parking Operations Manager will also bear responsibility for ensuring that customer satisfaction is maximized by fostering a work environment that values and promotes diversity, integrity, collegiality, collaboration, and a Teamwork, Safety First, and Service Excellence approach, maintaining the highest level of service thresholds and initiatives that are aligned with Parking & Transportation standards.
 
Work Performed
Manage day to day operations of all parking garages and surface lots, including game day traffic control and parking; manage and monitor parking systems on a daily basis, maintenance of equipment and inventory, and parking enforcement programs; plan, train, and direct the activities of contractors; and perform basic maintenance troubleshooting and service scheduling for vehicles.
 
Create and promote Teamwork, Safety First, and Service Excellence initiatives to improve the patient, visitor, employee, and student experience.  Utilize systems designed to document and track resolution of all customer complaints and maintenance service calls received via phone, voicemail, and TranPark customer service emails. Gather, review and verify the timely and accurate completion of daily reports as they relate to parking operations. Ensure the safety and security of every parking facility for guests and employees by routinely reviewing maintenance checklists.  Routinely conduct audits to evaluate services, and prepare reports and analysis of findings related to process flow, timeliness, and quality of service.  Ensure that all facilities within purview of responsibility operates in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage, and flow of parking operations. Oversee management of the adjudications.  Oversee management of maintenance personnel to ensure that operational challenges and service call volumes are met with high efficiency timeliness; develop and execute a preventative maintenance program to manage parking facility (garages and surface lots) repairs; and conduct regular field audits to evaluate functionality, through testing, of parking equipment.  Oversee management of special events and enforcement personnel to include coordination and scheduling of parking needs for special events as well as construction and other causes for displacement of parking.  College parking experience preferred.
 
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status.
 
APPLICATIONS MAY BE FILED ONLINE AT: HTTPS://DUKE.EDU
 

SENIOR MANAGER, RMC COLONIAL PARKING

 

Are you a parking industry professional who excels at managing a team and mastering technology? Are you looking for an opportunity in the industry that has more to do with the future than the past? We're looking for a parking management professional with experience in operations, parking equipment technology and client management to lead our Remote Management Center operation.

Colonial Parking is a family-owned and locally based company dedicated to providing unparalleled service to parkers throughout the Metropolitan Washington DC area. Our relationships with property owners and property managers—our clients—are marked by integrity and accountability.

With more than 225 parking facilities serving office buildings, retail malls, hotels, sporting events and hospitals, Colonial offers convenient parking for tens of thousands of residents and visitors every day.

The Senior Remote Management Center (RMC) Manager is responsible for the day-to-day operation of the remote management customer care center and all technology within this department. The successful candidate is expected to assist, train, motivate, coach, and assign work to each member of the RMC team. The RMC Manager  is expected to utilize available resources and strive to be successful in the implementation of process improvements, database technology, help desk techniques, telephony and remote intercom systems, policies and procedures, network & system reliability, staff scheduling, system component readiness, incident management, resolution, reporting, preventative maintenance and to increase overall customer satisfaction while maintaining an environment of professionalism. The Senior Manager will also utilize RMC data to advise on and execute new operational procedures throughout the organization and in the field.  Apply here!

 


AREA MANAGER - JACKSONVILLE, FLORIDA PROPARK AMERICA

 

Propark America is an innovative customer service company, specializing in full and limited service parking and transportation solutions for over 500 properties across the country. We believe in a positive, collaborative environment, geared toward team member and customer experience.

Propark America is taking the lead in the rapidly growing parking industry and is expanding in all directions. In order to continue our success and growth, we need the best and the brightest working for our company. We are currently looking for an Area Manager to oversee our portfolio of locations in Jacksonville, Florida.

If you are a motivated individual interested in taking your management skills to the next level, this is the opportunity for you. Our Area Manager plays a vital role in oversight of daily operations for multiple propertiesand ensuring day-to-day operations in the region are adhered to and executed at each location. This position delivers company, client and customer expectations by ensuring the locations within assigned portfolio are operating in accordance to company policy. It is also responsible for recruiting, scheduling, and managing the performance of the managers and local support staff, as well as extensive client reporting.  Apply here !


ATTENTION CAREER SEEKERS!
 
If you're interested in considering a change within your own career, The Marlyn Group may have an opportunity for you! Working with over 50 parking operators and providers on both national and regional levels, The Marlyn Group is constantly connecting professionals with employers seeking talented individuals through our scope of recruitment services.  To learn more, click here.

SENIOR ACCOUNT MANAGER - PHOENIX, ARIZONA PROPARK AMERICA

 

Propark America is an innovative customer service company, specializing in full and limited service parking and transportation solutions for over 500 properties across the country. We believe in a positive, collaborative environment, geared toward team member and customer experience.

Propark America is taking the lead in the rapidly growing parking industry and is expanding in all directions. In order to continue our success and growth, we need the best and the brightest working for our company. We are currently looking for a Senior Account Manager in Phoenix, Arizona.

If you have a desire to join an energetic, motivated team committed to providing exceptional customer service in a first class operation, we’d like to meet you! We are currently searching for a detail oriented professional with parking management experience to lead our team in Phoenix, AZ. Our Senior Account Manager plays a vital role in oversight of daily operations for multiple properties and ensuring day-to-day operations in the region are adhered to and executed at each location. It is also responsible for recruiting, scheduling, and managing the performance of the managers and local support staff, as well as extensive client reporting and business development. If you’re passionate about serving a diverse set of clients and customers while driving location performance through operational excellence, customer service and leadership, this may be the opportunity for you.  Apply here!


PARCS CONSULTANT
Walker Parking Consultants
 

Do you know PARCS and related technologies?  Do you know that Walker Parking Consultants is an employee-owned company, and that our ongoing commitment to our employees is what keeps us at the forefront of the parking industry?  Join the largest consulting firm devoted solely to parking.  Walker is looking for a seasoned PARCS consultant in San Francisco, Los Angeles and Philadelphia.  If you have 5 years of PARCS experience, excellent communication skills, and want to help our clients solve their parking problems, please submit a resume and a cover letter. 

View the full details of the position online at www.walkerparking.com

EOE AA M/F/Vet/Disability



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