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UNIVERSITY OF PENNSYLVANIA – ASSOCIATE DIRECTOR, PARKING
Location: Philadelphia, Pennsylvania
Responsibilities: This leadership position is responsible for managing all operational and administrative aspects of Penn Parking. Provides oversight of revenue collection and control, budget, capital improvements, maintenance & cleaning of equipment and property; resource and people management including labor scheduling for 27 lots & garages, with over 45 full and part time employees, including salaried professional and hourly paid staff and unionized staff.
Qualifications: Bachelor’s degree and 5 years to 7 years of relevant experience, or an equivalent combination of education and experience, are required. Advanced degree in business management is an advantage. Substantial demonstrated operational management experience in a complex 7-day operation, preferably in the parking business. Experience supervising and developing customer service staff (preferably unionized staff) required. Must hold a valid US driver’s license. Ability to work flexible hours including some evenings and weekends to support business needs.
Link to job details and application: https://jobs.hr.upenn.edu/postings/19876
SENIOR OPERATIONS MGR, PARKING OPERATIONS
SENIOR OPERATIONS MGR, PARKING OPERATIONS
The Senior Parking Operations Manager is responsible for managing the day-to-day operations of the Duke University and DUHS portfolio of parking garages and surface parking lots to ensure safe, efficient, and cost effective services for patients, visitors, employees, and students. This position is also responsible for the coordination of special event vehicular and pedestrian traffic to minimize traffic congestion and prevent accidents, as well as directing enforcement and adjudications. Cultivating a professional, diverse, and customer-focused team, this position delivers an efficient parking operation for daily and monthly parking related activities, including game day operations. The Senior Parking Operations Manager will also bear responsibility for ensuring that customer satisfaction is maximized by fostering a work environment that values and promotes diversity, integrity, collegiality, collaboration, and a Teamwork, Safety First, and Service Excellence approach, maintaining the highest level of service thresholds and initiatives that are aligned with Parking & Transportation standards.
Manage day to day operations of all parking garages and surface lots, including game day traffic control and parking; manage and monitor parking systems on a daily basis, maintenance of equipment and inventory, and parking enforcement programs; plan, train, and direct the activities of contractors; and perform basic maintenance troubleshooting and service scheduling for vehicles.
Create and promote Teamwork, Safety First, and Service Excellence initiatives to improve the patient, visitor, employee, and student experience. Utilize systems designed to document and track resolution of all customer complaints and maintenance service calls received via phone, voicemail, and TranPark customer service emails. Gather, review and verify the timely and accurate completion of daily reports as they relate to parking operations. Ensure the safety and security of every parking facility for guests and employees by routinely reviewing maintenance checklists. Routinely conduct audits to evaluate services, and prepare reports and analysis of findings related to process flow, timeliness, and quality of service. Ensure that all facilities within purview of responsibility operates in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage, and flow of parking operations. Oversee management of the adjudications. Oversee management of maintenance personnel to ensure that operational challenges and service call volumes are met with high efficiency timeliness; develop and execute a preventative maintenance program to manage parking facility (garages and surface lots) repairs; and conduct regular field audits to evaluate functionality, through testing, of parking equipment. Oversee management of special events and enforcement personnel to include coordination and scheduling of parking needs for special events as well as construction and other causes for displacement of parking. College parking experience preferred.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status.
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Do you know PARCS and related technologies? Do you know that Walker Parking Consultants is an employee-owned company, and that our ongoing commitment to our employees is what keeps us at the forefront of the parking industry? Join the largest consulting firm devoted solely to parking. Walker is looking for a seasoned PARCS consultant in San Francisco, Los Angeles and Philadelphia. If you have 5 years of PARCS experience, excellent communication skills, and want to help our clients solve their parking problems, please submit a resume and a cover letter.
View the full details of the position online at www.walkerparking.com
EOE AA M/F/Vet/Disability