PIE

A total of 20+ presentations, seminars, and round tables over two and a half days will provoke thought, provide solutions, and perhaps give a laugh or two. Here is a sampling of the seminars that will be happening at PIE 2010. Come back to confirm sessions, days and times.

Social Networking & Webinars-How to use them to your company's advantage Using the 'Net - Set up Webinars to bring information to your employees...and customers. Cities - starting a new program - let social networking sites (Facebook) help you sell the program. Staff need training, use webinars to meet "their" schedules. This will be a hands on example of how these things really work. Julia Kinslow from Nine Dots Creative and Andy Van Horn from Parking Today	What was learned at the University and what was learned after? Drawing on nearly twenty-five years in the industry - as parking and transportation director at the University of Pennsylvania and Georgia Tech, and now as a Consultant get some hard-won "lessons-learned" from years of delivering and improving P&T services in the politically-charged, customer-sensitive university parking environment. Bob Furniss-Chance Management Advisors
The Post Crash Parking Market: Up, Down or Out? Denda's overview of the market turns on how the parking industry fits into the larger economy and how economic factors, particularly consumer spending, are influencing both what industry actors are seeing now and will experience in the short- to mid-term. Using the latest market feedback expressed in real data, he provides a national industry snapshot in terms of income-revenue and parking garage construction as 2 key indicators of activity. Within the same terms of reference, his forecast predicts what macro-economic impacts will and will not mean for the industry. He also offers some observations on the new role of public funding in the industry. Dale Denda, Parking Market Research	Curmudgeon vs Curmudgeon PT's Editor and its overseas correspondent Peter Guest go head to head on who can tell the most educational stories using today's headlines. This presentation is entertaining, but also educational. Find out why people in the UK can afford surgery, but can't afford to park at the hospital - Let JVH give you the inside scoop on all those Eight (count'em eight) electric cars in Cincinnati. Laugh and Learn with PT's resident grouches. John Van Horn, Parking Today and Peter Guest
Monkeying with the numbers Ok, it's not a real word, but you know what it means. You have a ton of statistics about your operation. So what? So you know the average number of cars in on a given day. What good does that do? This seminar will tell you how to use the stats to maximize you space, income, and usage. Maybe it will tell you how NOT to build a new garage. Did you know that you could reduce the number of spaces in a garage and INCREASE the number of cars using it? Intrigued? Come to Chicago and find out the answers. Clyde Wilson, The Parking Network	People - Gee if we didn't have to have drivers and if cars could park themselves Your customer is your biggest asset but they sometimes get out of control. How do you train your employees to deal with problems, and turn them into returning, happy customers. Hear from an expert. He made his team winners and turned the war with customers into a wonderful peace. Mark Morris, Lanier Parking.
Card payments - Do more with less and reduce your card security requirements Let's be frank. The only way a merchant (company accepting card payments) can be absolutely sure the business is safe from card data security breaches is not to accept card payments. But how many businesses can afford such restriction? Find out how to be secure while also giving your customers the ease of use that they need. Fabien Pesenti, SIX Card Solutions USA Corp.	Revenue Control - Auditing Only PIE has the Guts to provide these seminars. We started the seminar, and are the only one with guts enough to show it again. You know there are problems in your garage, or with your collections. Find our first hand what they are and what to do about them. Two seminars about revenue control and auditing. One in regards to on street and one about off street. These controversial presentations tell it like it is and make a lot of people unhappy. Come and learn. The information in these two seminars will pay your way to Chicago many times over. Dennis Cunning, DLC Consulting and Joe Sciulli, Chance Management Advisors, Inc.
What is happening in regards to signage. How to gain 10% more parking space in your garage - and your customers will love you In most garages it is an after thought but to your customer it makes the difference between a good and bad experience. These experts will also delve into the hottest topic in parking. They call it Parking Guidance -experts, yes they are vendors, talk about those little red and green lights and how they can increase your space, your revenue, make you popular, and maybe a little "green," too. Representatives from Siemens and McCain	Energy Efficiency, Technology and Your Bottom Line This is an energy workshop that provides a great overview of the current energy scene and some real world examples of how to reduce energy waste that are cost effective and simple to do. This seminar is specific for the parking industry. Including topics-What are the advantages and disadvantages of the different lighting technologies available today, the right way to set up a test, what to look for as you measure your results, and how to analyze and determine your true total life-cycle costs.
Gas Monitoring in Garages This is a real problem that needs to be addressed. Know where the problem areas could be and find out what the best solutions are. You might be surprised at how your customers and employees are at risk and what are the easy ways to deal with the problem. Honeywell Solutions	Automated parking-Will it work for you? PT's Editor thinks it's a pipe dream. Smarter people think he's wrong. Come to this seminar and learn about the technology that stacks cars like cordwood. After nearly a decade in the wilderness, Automated parking is back. experts in the field talk about what's coming - and then a panel answers your questions.
OMG - not another case study We have selected a number of case studies, only 10 minutes each, that quickly and with pizzazz give you solutions to common parking problems. The presenter explains the problem, the solution and then we move on. If you want the details you can get them. On street, off street, back office, you name it, we solve it. We asked our attendees what they wanted to see, and then found the folks to give the presentations.	Meet the Manufacturers They get two and a half minutes to catch your attention. The technology vendors will have a brief chance to tell you what is "different" about their products. Everyone tells you what's the same. "A gates a gate, right?" Well find out what's different. Over 20 companies will race to get your attention.
Got a problem? We have the Answer NOT! We don't have the answer, but your colleagues will. Sit around a table? Ask a question, and have someone that actually solved that problem tell you how. Sessions on Airports, Universities, Cities, Operators, Developers, and everyone else. In these sessions, actual people who solved actual problems give you the real scoop. Does a particular manufacturer's stuff really do what they say it does? People who have used it will tell you (or give you their number and you can ask them in private.) New systems have been in stalled in New York, Philadelphia, Boston, and...This trip isn't down memory lane, it's into the future with technology and smart design.	Speed networking No, you won't get a ticket, but you will meet a lot of people. It's like speed dating. You get a minute to exchange cards and a bit about you and your issues. Then later, you can meet up on the exhibit hall floor, or in the bar, or at dinner, and talk in detail about parking. Many long term relationships have started at PIE. We aren't sure about marriages, but certainly people do stay in touch. A year from now you come up against a problem. Remember that guy you met for two minutes at PIE - he might have the solution. Where is his card?
What do customers really want??? This is one of the questions that vendors and consultants ask on a consistent basis. It certainly would make delivering a product or responding to a request for proposal easier for everyone. During this presentation we will examine the needs and desires that customers are asking for over the next decade when purchasing software, hardware, and/or services. Come join the discussion and let's open the future. Bob Harkins, University of Texas	Keep America Beautiful This presentation deals with issues such as graffiti, litter reduction, sustainable and site-specific greening as it pertains directly to parking garages (cities, universities, and airports). Make sure that you find out what you can do to make your garage an inviting place to park. Carrie Gallagher, Keep America Beautiful
Audience Choice Two weeks prior to the show we will be contacting everyone who will be in attendance and asking what problems they have and what presentation would be the most helpful and then we will get the best speaker to present. This is about what the audience needs.	Technology and New Products New technology in our markets: How equipment providers are becoming System Integrators. What cutting edge products are available today here, and in other markets. Hotel Folio Integrations, Central Hub Management, Electronic Validation Programs. Eric Risch, Automated Parking Technologies.
DIY (Do It Yourself): The Alternative to Public/Private Partnerships Public Private Partnerships - or "P3s" - seem to be the latest alchemy for cash-strapped cities to turn their parking assets if not into gold, then at least large up-front payments to reduce debt, fund capital improvements or close operating budget gaps. But are long-term concessions of public garages and meters a short-sighted approach to short-falls in cash? In this presentation, you will hear an objective assessment of the benefits of P3s (they are real), as well as the potential hazards (they are real, too). And a DIY guide will be presented to retain municipal parking management autonomy by achieving financial, operational and public service excellence. Barbara Chance and Joseph P. Sciulli-Chance Management Advisors, Inc.	Stepping Up to Customer Satisfaction in a Down Economy This presentation will focus on how customer satisfaction is the key to mitigating the effects of a slow economy. It will highlight utilization of market intelligence, marketing efforts, and promotions with an emphasis on guest satisfaction. Dean Ahmad, DFW Airport
Sunday Sessions Find out how to make your program better. These are all on Sunday so you can spend the next three days applying your newfound knowledge. This additional training is $100. ($195 without full conference registration.) Bootcamp-Are you new to the industry, have specialized in one area, or never been able to find someone to adequately explain what the terms P&D, Pay by Space, Auditing, or Revenue Control really mean? Automated Parking Structures-Now in wide use in Europe and Asia, they are starting to arrive in the United States. Can these systems work for your parking problems? Find out now. Parking Enforcement-The front line of the parking system for cities and universities. What can make the system better, safer, and more cost efficient. Hospitals-Long term parking, transient parkers, employee parking, valets-Hospitals see them all.