There’s a unique challenge baked into the parking business: Your customers didn’t come to see you, and you’re the thing standing between them and where they actually want to be. That resentment is real, it’s understandable, and if you ignore it, it will define every interaction your team has. But if you acknowledge it and build your service model around it, you have a genuine opportunity to turn a frustrating moment into a surprisingly positive one.
March 29 - April 1, 2027
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The U.K. has moved quickly to stimulate electric vehicle (EV) demand and accelerate infrastructure rollout. But experience suggests that installing EV chargers is the easy part. The harder, and arguably more important, task is deciding who can use those spaces, when they can use them, and what happens when they don’t follow the rules.
Parking behavior, much like traffic itself, tends to fall within three distinct types: the Saint, the Parking Gambler, and the Curbside Rebel. You may recognize them.
Looking to gain insight into public attitudes toward parking payment and enforcement systems, the mystery shopping company Servimer recently surveyed more than 2,100 drivers. They found that drivers want flexibility, transparency, and reassurance more than speed or innovation.
Drawing on Parker Technology's 2025 Consumer Data Report and its 2026 artificial intelligence (AI) perception survey, the authors make the case for what good technology strategy actually looks like in a parking environment. The short version: It is not tech versus people. It never was.
Across the U.S., parking facilities built in the 1970s and 1980s are now reaching a critical inflection point. Today, many of these structures are approaching or exceeding their intended 50-year lifespan, forcing owners to confront a fundamental question: repair, retrofit, or replace?
On June 1, Safe Park Indy (SPI), Indianapolis’s vehicular homelessness parking program, resumed operations after a yearlong hiatus. Known as Safe Park Indy 2.0, the new, improved model is designed with flexibility and automation to better meet the community’s needs and reduce the program’s labor requirements.
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