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Archive

July 2019

Fail early and Fail fast

Failure, or the fear of failure, can be disastrous. If we are so afraid to fail we never begin, the disaster may be larger than failure itself. I’m sure you are aware that most of the great successes are built … Continue reading

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All in for Veterans in Parking

Parking Today is changing the theme of our November to “Veterans in Parking.” Every article will be written by a veteran. The edition will be edited by Todd Tucker, one of the founders of the Veteran’s in Parking organization. We … Continue reading

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It’s a Classic – This is a ‘Mitigating Circumstance’

A PEO in San Francisco ticketed a car for not being moved during street sweeping. The car had had all four wheels stolen. The owner was inside calling the insurance company and the tow truck. WOW! Read about it on … Continue reading

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A “Customer Expert”

I read a piece over on parknews.biz about Parkvia and a new position they have filled called a ‘customer expert’.  Their goal is to bring additional ‘fluidity’ to a customers experience in booking parking reservations. Their comment: “A one-stop-shop ideology … Continue reading

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People park because they are going somewhere

My piece yesterday about commoditization brought this response from rta: People do not go anywhere to park, they park because they are going somewhere.  What we as an industry need to do is make these property managers and venue owners … Continue reading

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Commoditization

Commoditization – the act of treating something as a mere commodity. I was speaking to senior member of the leadership of a major parking operator the other day and of course held forth on my issue with the Parking Experience … Continue reading

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Frankly Scarlett…..

The headline is clickbait – I really do give a damn. I give a damn about parking, enough that I want us to keep our name. It clearly and concisely describes what we do. When I tell someone I’m in … Continue reading

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Let’s Talk about The Customer Experience

In the July and upcoming August issues of PT we have some tremendous articles on The Customer Experience.  Brian Wolff, Brandy Stanley, George Baker, Roamy Valera, and yours truly, all of us are holding forth on just how important it … Continue reading

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JVH Hard Core

“Wow! He’s really Hard Core, Isn’t he”? That’s the response I got when I gave a five minute talk to the Parking Resource Forum held this week in Southern California. I seemed to have tweaked a few sacred cows. The … Continue reading

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Retirement – Yikes 

Almost daily we receive a news release about the retirement of this person or that. These are people I have known for decades. We grew up in the business together. Their leaving is a reminder that I have been here … Continue reading

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