Reference Number 93-29158
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD’s mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives: Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels; driving productivity for the Division and its customers through the better use of technology, and enhancing service offerings through upgrades and expansions of facilities.
This leadership position is responsible for managing all operational and administrative aspects of Penn Parking. Penn Parking Services has an annual labor budget of $3.2 million with over 45 full and part time employees, including salaried professional and hourly paid staff and unionized staff. Provides oversight of revenue collection and control, capital improvements, maintenance & cleaning of equipment and property; resource and people management including labor scheduling for 27 lots & garages; employee & labor relations; working with both outside & internal vendors; and controlling related costs; customer service and stakeholder relationship management. Management oversight of permit program and customer service operation, including administration, pricing and events. Due to the nature of the operation, some evening and weekend hours are required (for example, in support of Penn events). The role reports to the Director of Business Services, PTIRM (Parking, Transit, Ice Rink & Mail).
Bachelor’s degree and 5 years to 7 years of relevant experience, or an equivalent combination of education and experience, are required. Advanced degree in business management is an advantage. Substantial demonstrated operational management experience in a complex 7-day operation, preferably in the parking business. Experience in project management, preferably of facility upkeep and renovation. Experience reviewing budgets, generating and managing expenditures required. Experience supervising and developing customer service staff (preferably unionized staff) required. Demonstrated experience planning and managing services in support of special events. Strong organizational, analytical & problem solving skills. Excellent interpersonal and communication skills, including a track record of effective people and change management. Candidate must display a high degree of initiative and judgment and be able to thrive in a collaborative environment. Leadership skills must enable candidate to elicit high level of coordinated support from project stakeholders. Must hold a valid US driver’s license. Ability to work flexible hours including some evenings and weekends to support business needs.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Florida State University
Job ID: 44833
Department: Transportation & Parking Services
This position manages the direction, activities, and staff operations of Transportation and Parking Services. The responsibilities include: budget development, planning, decal and permit distribution, coordination of parking and transportation departments, management of campus bus routes, appeal authorities, reserved parking program, visitor parking program, parking lot maintenance, signage and garage maintenance, and new construction management. This position will implement programs and policies, serve as a member of the Public Safety senior management team, and participate in strategic planning and staffing decisions.
Effectively delegates responsibility to ensure effective daily operations and development of staff. Daily operations include, but not limited to: resource allocation, monitoring the operations budget, project design, planning & execution, customer service, reporting, new service implementation & daily operational oversight.
Develops and implements long term strategic goals and objectives that will enhance and improve the parking and transportation programs in support of FSU’s mission and initiatives. Ensures comprehensive Parking and Transportation programs to effectively service the needs of Students, Faculty, Staff, & Visitors by participating in the development and execution of strategic initiatives. Develops, recommends, and implements operating policies and procedures that impact area of responsibility.
Develops partnerships throughout the University and externally in order to maintain Division imperatives and Transportation initiatives. Represents both departments with formal and informal speaking engagements and presentations on parking and transportation initiatives. Liaison with outside organizations on all aspects of Florida State University parking and transportation services. Day-to-day interactions with campus community members, administrators, partners and visitors to communicate and resolve any issues in a timely manner. Participate in contract negotiations as required to ensure quality services are provided to the University community as efficiently as possible.
Develops and monitors operations budgets to ensure revenues are properly managed. Oversees and supervises the execution of parking lot design, constructions, and maintenance, transit contracts, planning, coordination, and other special program functions.
Assists with interpretation of governing laws, rules, and regulations, as well as University policies and procedures.
- Master’s degree and six years of experience related to the duties of this position: or a Bachelor’s degree and eight years of experience related to the duties of this position.
- Experience in developing policies and programs.
- Experience with contract negotiations.
- Master’s degree.
- Certification or licenses preferred: Any license with a specialization in transportation, transportation planning, urban/regional planning, parking, construction management or related field (I.e. CAPP, Certified Administrator of Public Parking).
Position requires an outgoing individual who has vision, leadership, and commitment in a complex campus setting with diverse needs of the faculty, staff, students, and visitors. The individual should strive to be a national leader in the parking and transportation industry, should attend professional development workshops, association meetings and conferences related to transportation, parking, technology, accessibility, safety, and to stay current with state-of-the-art methods and practices, network with peers and continue lifelong learning to serve Florida University in the highest capacity.
The position will interact on a consistent basis with: all constituents of the Institute, including faculty, staff, students, visitors, committees, and external partners. This position will typically advise and counsel: AVP for Safety, AVP for Finance and Administration, VP of Finance and Administration, Assistant Directors of Transportation and Parking Services. This position will supervise: all Parking & Transportation Services employees.
Pay Plan This is an A&P (Administrative and Professional) position.
Criminal Background Check This position requires successful completion of a criminal history background check, to include fingerprinting. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU’s Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf