Reading Parking Authority

Department:  Operations/Maintenance 
Created/Updated:   November 11, 2019
FLSA Classification:  Non-Exempt
Salary Range: $44,000 - $55,000
Reports to:  Director of Operations   
Union/Bargaining Unit Position

THE ORGANIZATION The Reading Parking Authority was incorporated in 1957 by the City of Reading under the Commonwealth of Pennsylvania’s Parking Authorities Law of 1947. The first parking structure financed and erected by the Authority was the Franklin Plaza Garage in 1962. Financed by a conventional construction loan, this was to be the first in a series of parking structures commissioned by the Authority within the City of Reading. Today there are nine (9) parking garages under its umbrella.  During the 1990’s, the Parking Authority was utilized as a tool to facilitate and encourage development downtown, making significant investments in off-street parking lots.  By 2019, the Parking Authority is responsible for over 6,000 off-street and 1,100 on street parking spaces, thus providing significant support for the economic vitality and public safety of the City of Reading. 

POSITION SUMMARY The incumbent develops and oversees the work of the Parking Enforcement Officers (PEO’s), providing direction to and evaluating the performance of the front-line parking enforcement personnel, whose core responsibility is to enforce the parking regulations of the City of Reading.  The Supervisor ensures that PEO personnel receives essential training on job duties, procedures/protocols, RPA policies, and is accountable for employee behavior/demeanor in accordance with RPA guidelines.   The Supervisor develops appropriate programs, schedules, and budgets to carry out the PEO programs and services to meet the parking enforcement objectives of RPA. The Supervisor has contact with parking customers, providing appropriate solutions to issues as presented, including settlements of disputes generated by customer complaints.  Key duties include:  personnel, planning, budgeting, security/surveillance, and customer service,

This is a working supervisor position, meaning, the Supervisor is expected to cover emergency vacancies/call-outs, and work in a PEO role as required.  The Supervisor ensures the operation of equipment, PEO vehicles, bikes, and continuous staff planning to ensure delivery of effective parking enforcement services.   

KEY RESPONSIBILITIES

Supervision/Personnel

1. Determines and recommends the appropriate number of PEO staff required to maintain the parking enforcement mission, enabling efficient, effective, and safe operations and strong customer service.
2. Directly supervises the PEO staff, prepares work schedules and job assignments.
3. Researches, and implements effective training methods to support PEO excellence, ensuring staff receives the necessary peer level training on policies, rules, and regulations.    
4. Conducts employee reviews, prepares performance reports, hears employee grievances, and makes recommendations for hiring, promotion, reprimand, or dismissal.
5. Recruits new PEO personnel, in accordance with RPA procedures. Recommends candidates for hire.    
6. Maintains work-load statistics and other data to support periodic reporting to management, staff projections, scheduling, and workload distribution.
7. Certifies time-keeping records for payroll purposes; maintain employee records as needed.

Equipment/Systems/Security

8. Responsible for the operation of automated parking systems/equipment. Monitors and maintains the PEO computer system, shipment of broken/damaged machines, ordering of expendable supplies, and effective utilization of supplies/materials used by the PEO’s.
9. Manages and maintains the security surveillance systems at all facilities, ensuring proper working function of all cameras and DVR’s (digital video recorders). Conducts surveillance reviews in response to criminal acts on RPA property.  Coordinates with Reading Police Department to provide video footage as requested.
10. Main point of contact with Reading Police Department on criminal acts committed by RPA personnel.
11. Serves as Registrar for the PA Justice Network (JNET) system, ensuring that all JNET access rules are followed, and all credentials maintained. Adds or removes authorized users from JNET access as needed.
12. Maintains access to the PA DMV driver’s license system, used to verify current PA driver’s licenses for employees who are required to maintain a valid license.
13. Develops and manages the badging program: responsible to make, activate, and track employee ID badges, including photo ID card and security door access cards.

Budget/Support/Other Duties

14. Supports the RPA budget process as directed by the Finance Department.
15. Develops and updates PEO Standard Operating Procedures, and related staff manuals, to accommodates changes or new requirements.
16. Collaborates with the Executive Director, or designee, on special convention-related planning and execution.
17. Performs a variety of support functions, including but not limited to: revising office forms, record systems, and approving/disapproving requisitions or purchase orders. 
18. Other duties as assigned in support of PEO services.

MINIMUM BACKGROUND REQUIREMENTS

• High School Diploma or GED.
• Demonstrated prior success as a supervisor of 3 or more individuals.
• Four (4) years of progressive employment experience, with exposure to security, planning, budgeting, scheduling, policy development, personnel administration.   
• Strong customer service background.

DESIRED KNOWLEDGE/SKILLS/ABILITIES  

• Two-year college degree preferred, or law enforcement background.
• JNET certification, preferred.
• Knowledge of supervisory principles and practices.
• Knowledge of RPA, parking, zoning, traffic, and other laws and codes which may affect the Authority.
• Ability to train new employees, and provide ongoing training to ensure their success.
• Prior experience in recruitment, interviewing, and hiring practices; conducting performance evaluations, handling employee complaints or grievances, processes for recommending hiring, promotions, reprimands, and dismissal.
• Knowledge of or aptitude for automated parking enforcement computerized systems.
• Ability to develop and explain budgets.
• Procedures and protocol development experience: Standard Operating Procedures, Employee Manuals, Training materials and tools.
• Skilled in preparation of shift work schedules, allocation of personnel hours to maximize efficiency and effectiveness of operations.  
• Licensed to operate a motor vehicle.
• Strong customer service orientation
• Ability to work effectively and comfortably with a wide variety of people, situations, management, and the public.

REQUIRED LICENSES AND CONDITIONS OF EMPLOYMENT

• Possession of a valid motor vehicle operator’s license issued by the Commonwealth of Pennsylvania, prior to and throughout employment.
• Successful substance abuse screening is an employment condition.
• Employees in this role are required to notify the Executive Director of any traffic violations within 3 working days of receiving the violation. 
• Upon employment, the employee will provide third party release of his/her driver’s license record to RPA.
• Prior to hire, candidates under final consideration for this position are required to authorize a release for criminal conviction information from the State Police of the Commonwealth of Pennsylvania. 

POSITION TYPE/EXPECTED HOURS OF WORK This is a full time, non-exempt position. Days and hours of work are typically a standard Monday through Friday schedule, with an ability to work weekends and overtime as needed.  The incumbent will work as a PEO to cover emergency vacancies/call-outs.  Emergency call-in may be required due to weather or other emergency operational needs. 

SUPERVISORY RESPONSIBILITY This position supervises the Parking Enforcement Officers.  

WORK ENVIRONMENT Work location is split between an office setting and required field work.  Outside work duties will be accomplished in all weather conditions, including inclement periods of rain, snow, sleet, and summer heat. 

PHYSICAL DEMANDS While performing the duties of this job, the employee regularly is required to talk or hear.  The employee is required to stand and walk for extended periods of time; kneeling or rest on knees; use hands to touch/finger, handle or feel; and reach with hands and arms.  The job is considered as medium work.  The employee may exert up to 50 pounds of force occasionally, and /or up to 30 pounds of force frequently, and /or up to 10 pounds of force constantly to move objects.  The employee will need to be able to push or pull an equipment cart uphill or downhill.  The employee must be able to move agilely to avoid moving vehicles.  The employee is required to have visual acuity to determine the accurateness, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures. 

OTHER DUTIES
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Please send resumes to: Danielle Reardon at dreardon@readingparking.com

Reading Parking Authority

Department:  Operations
Created/Updated:   November 1, 2019
FLSA Classification:  Exempt, Executive
Salary Range: $70,000 - $95,000
Reports to:   Executive Director  
Full-Time, Regular Position, 40 hours

THE ORGANIZATION The Reading Parking Authority was incorporated in 1957 by the City of Reading under the Commonwealth of Pennsylvania’s Parking Authorities Law of 1947. The first parking structure financed and erected by the Authority was the Franklin Plaza Garage in 1962. Financed by a conventional construction loan, this was to be the first in a series of parking structures commissioned by the Authority within the City of Reading. Today there are nine (9) parking garages under its umbrella.  During the 1990’s, the Parking Authority was utilized as a tool to facilitate and encourage development downtown, making significant investments in off-street parking lots.  By 2019, the Parking Authority is responsible for over 6,000 off-street and 1,100 on street parking spaces, thus providing significant support for the economic vitality and public safety of the City of Reading. 

POSITION SUMMARY The Director of Operations is responsible for planning, directing and coordinating all daily operations of the Reading Parking Authority (RPA) including on and off-street parking, human resources, facilities/maintenance, general administration, and customer service, consistent with the goals and objectives set forth by the Executive Director and the RPA Board of Directors.   This position is responsible for implementation of business plans and strategic initiatives to accomplish the objectives of the strategic plan.  The Director of Operations is a member of the Senior Management Team and reports to the Executive Director. 

ESSENTIAL FUNCTIONS: 

• Directs all daily operations of the RPA, including but not limited to on-street, off-street facilities, construction and capital projects, equipment, vehicles, personnel scheduling/staffing, and parking enforcement enforcement. This role is internally facing. 
• Provides significant leadership for strategic planning, particularly to ensure execution alignment for operations capacity.
• Provides support and thought leadership for development and reporting of key RPA performance metrics.
• Oversees the customer service functions of the RPA in coordination with the Executive Assistant/Office Manager.
• Directs the human resources function including hiring, training, policies/procedures, performance management and employee benefits programs.
• Liaison to organized labor; partners with Executive Director and Legal Counsel for contract negotiation and management.   
• Oversees procurement function and oversees Contracts Management.
• Serves as the “Right to Know” Officer for all public document requests.
• Provides oversight to the risk management programs of the organization, in collaboration with the Director of Finance. This responsibility spans:  emergency contingency planning, safety programs, and business insurance planning. 
• Directs and implements major strategic projects, including capital projects, for garage repair, maintenance, and/or expansion.
• Ensures a high level of customer service provided in all functions of the organization.
• Responsible for information management systems and other technical systems of the RPA, either directly or through third party vendors.
• Oversees parking consultants and contracts for provision of services to RPA.  
• Liaison to external legal resources for operations, contractual matters, and laws governing parking operations.
• Will structure and lead internal teams to deliver outstanding operations and administration services.
• Identify best practices and improve internal systems with an eye toward future needs and budget realities.
• Provides leadership in accordance with the values and mission of the RPA.  
• Other duties as assigned.

MINIMUM BACKGROUND REQUIREMENTS

• Bachelor’s Degree required; CAPP preferred.
• Minimum 10 year’s prior experience in management with an operations and technical systems focus.
• Minimum 5 years of experience in parking operations.   
• Project management and process improvement demonstrated results.  

DESIRED EXPERIENCE/SKILLS

• A minimum of 10 years in a senior operations or management role in a complex environment, preferably working in non-profit, municipal, or government sectors.
• Success in roles requiring execution of multiple tasks while responding to multiple priorities
• Proven results of meeting financial and customer service goals.
• Knowledge of municipal, state, and federal laws and regulations related to the operation of a municipal parking authority.
• Strong organizational skills including planning, delegating, project and program management.
• Ability to convey critical information to the staff, board and public: Operations Plan, Protocols, Safety Information, etc. 
• Strong written and verbal communication skills to support success in the role.
• Knowledge of OSHA, state and regional requirements, and related knowledge.
• Understanding of construction and rehabilitation processes to support budget, planning, execution.
• Understanding of construction, rehabilitation, bid processes, etc.
• Standard MSOffice skills; heavy on Excel for analytics, budgeting, project management.

COMPETENCIES

• Management Excellence
• Results oriented; action based
• Critical thinker
• Ethical Conduct and Decision-Making
• Interpersonal Relationships
• Human Resources Management and Team Development
• Customer service champion
• Problem-solving and Analysis

POSITION TYPE/EXPECTED HOURS OF WORK This is a full time, exempt position. Days and hours of work are typically Monday through Friday, 8:30 am to 5:00 pm with an ability to work weekends and overtime as needed.  As a senior management leader with RPA, the Director of Operations may be on-call 24/7/365 to deal with emergency situations impacting City and parking operations.

SUPERVISORY RESPONSIBILITY This senior leadership position has supervisory responsibilities.  

WORK ENVIRONMENT This position operates in a professional office environment, but may be subject to the outside environment for extended periods of time on a weekly basis due to the nature of the role and parking operations.  In the outside environment, the employee will be exposed to environmental conditions including extreme cold, heat, and precipitation.  The noise level in the garage environment can be loud. 

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and listen. The position involves sitting for extended periods in meetings, completing paperwork, and extended use of a desktop or laptop computer and monitor.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. At times, this position requires medium work exerting up to 50 pounds of force on occasion.  The employee is required to have the visual acuity to determine accuracy, neatness and thoroughness of work assigned, and/or to make general observations of facilities or structures. 

OTHER DUTIES Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Please send resumes to: Danielle Reardon at dreardon@readingparking.com

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