ANNOUNCEMENT - PARKING TODAY MEDIA
FREE HELP WANTED ADS
Effective until further notice, help wanted ads can be placed in Parking Today’s print edition and on line at no charge. Please send any such ads to kelley@parkingtoday.com and she will take it from there.
If there is anything the Parking Today family can do to assist in these troubled times, just let us know.
Best,
John Van Horn
Editor and Publisher
ANNOUNCEMENT - SERVICES
FREE HELP AVAILABLE FROM SMARKING
 |
During this time of uncertainty, our clients have reached out to us for additional support. It's a tough time for everyone so we'd like to extend the professional services below to everyone in our community, free of charge. |
- Proactive plans on staffing adjustments based on occupancy projections
- Revenue loss projection analysis
- Re-budgeting services based on historical and broad market data
- Creating a pre-sale parking program
- Other support we can provide by leveraging data analytics such as a revenue forecast and an industry benchmark
Send your request to community@smarking.com and we'll take it from there! If there's anything not listed where you can use support, feel free to schedule time with us to chat. Hope you and your loved ones are safe and healthy.
- The Smarking Team
FEATURED
Job ID: 2020-1100
# of Openings - 1
Category - Event Sales & Management
Type - Regular Full-Time
We are the team behind the team. As employees of the Portland Trail Blazers at the Rose Quarter, we bring people together to create extraordinary moments and lasting memories through the power of sports and entertainment. Our organization has an opportunity and responsibility to positively impact our staff, players, fans, and community. As such, we are committed to advancing diversity, equity, and inclusion within our organization and our community.
We ask that you join us in this journey, and that you continue to advance this work within your own sphere of influence. We are all in this together - after all, we are all part of Rip City!
As our Parking Manager, you will maintain the operation of all Rose Quarter administered parking facilities and surfaces. This position will act as a leader and liaison between the Rose Quarter and contracted parking services team. The successful candidate will ensure that customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the Rose Quarter standards.
You will be responsible for:
- Manage daily parking and traffic operations for the Rose Quarter, including event operations, staff and tenant passes, and third party needs.
- Develop and maintain relationship with parking management subcontractor. Train, supervise, counsel, and support entire parking operations team.
- Responsible for actively managing 7 lots and coordinating event vehicular and pedestrian traffic to minimize congestion and prevent accidents. Maintain upkeep of all parking facilities and equipment.
- Establish and maintain effective working relationships with PBOT, ODOT and city representatives to ensure Rose Quarter is involved in all decision making for surround construction (roads and highways).
- Coordinate distribution of passes for all required groups and maintain accurate records. Track and analyze financial reports in order to maximize revenue and understand cost efficiency.
- Coordinate and implement parking operation policies and procedures. Stay current with new technology and methods to improve processes. Provide Twitter and Waze social media updates on traffic and parking availability, as needed.
- Partner with Event Managers to ensure parking and traffic plans take all Rose Quarter activity into account with up to 3+ events at a time.
- Establish and maintain effective working relationships with City of Portland departments and other applicable authorities and agencies.
- Ensure that the guest experience is extraordinary by maintaining a high level of service in all areas of the operation.
- Committed to developing a diverse and inclusive environment with our employees and third-party relationships.
- Maintain traffic management plan and update as needed.
- Communicate to all employees working on the Rose Quarter campus of any changes in standard operating procedures daily and as needed.
- Communicate calendar of events and parking rates to internal and external partners on a monthly basis.
- Perform other duties as assigned.
You are qualified if:
- You possess a Bachelor’s degree in related field; or possess at least 3+ years of experience related to parking and traffic; or equivalent combination of education and experience.
- Have knowledge of current parking management/industry standards and laws including traffic control flagging laws and requirements.
- Are proficient in accounting procedures and practices related to annual budget, forecasting, auditing, reconciling, billing, and invoicing. You have the ability to log information and make mathematical computations quickly and accurately.
- Can communicate effectively, orally and in writing.
- Have experience in basic computing equipment and software such as Windows OS, MS Outlook, Word and Excel, preferred.
- Have a proven record of building high performance teams.
- Can work collaboratively in a fast paced, high profile environment and deliver extraordinary moments to our guests and our employees.
- Can regularly work on evenings and weekends within a flexible schedule. This role is routinely required to work outdoors and is exposed to the elements (heat, rain, etc.)
- Have knowledge of traffic operations and ingress/egress patterns.
- Can create and administer parking policies and procedures.
- Can coordinate and manage parking passes.
- Can provide customer service to all guests using the parking facilities.
- Can manage multiple events occurring on the same day.
- Offers of employment will be conditioned on an individualized assessment of background check results after a conditional offer is made.
We are an equal opportunity employer committed to being champions of diversity in our organization and community.
Seeking a VP of Design and Sales to be responsible for directing and performing the architectural design and sales manager functions including business development, sales, and customized design of the firm’s robotic and mechanical parking systems’ products and services based upon clients’ unique needs. Must be highly organized and detail oriented with excellent follow up skills. Technical and mechanical expertise with CAD and/or SolidWorks a must. Candidate must be able to handle multiple design projects per week to a level of schematic concept drawings. The company’s projects are primarily in the Northeast, but handles all North American inquiries and sales.
This position reports to the CEO. Main office located in Nassau County, NY. This is a salaried position with benefits; base salary commensurate with experience, plus commissions. Benefits: Vacation, Sick Leave, Holidays.
Education Required: Certified in CAD and/or SolidWorks; BS Architectural or similar degree, or relevant work experience.
Please send resume, a short note describing why you are the best candidate for the position, and your salary/compensation expectations to: adgresume@adgorg.com
Florida Sales Representative & California Sales Representative (2 positions)
Seeking experienced Sales Representatives for the Florida and California markets. Responsible for performing architectural design and sales functions including lead generation, business development, sales, and facilitating customized design of the firm’s robotic parking and mechanical systems’ products and services based upon clients’ unique needs. Must be able to handle multiple design projects per week to a level of schematic concept drawings (will train).
Company designs, sells, installs, operates, services, and maintains robotic and mechanical parking systems and pursues purchase leasebacks and Joint Venture arrangements with traffic consultants, engineers, architects, and the Development Community at large, promoting the value of robotic parking systems which enable a developer to maximize development space and returns on investment.
This is a salaried position with benefits; base salary commensurate with experience, plus commissions. Benefits include: Vacation, Sick Leave, and Holidays.
Please send resume, a short note describing why you are the best candidate for the position, and your salary/compensation expectations to: adgresume@adgorg.com
As part of our ongoing expansion and commitment to the US market, we are seeking to hire a Field Service Technician to join our team working out of our SoCal office located in Santa Ana, CA. This position will service PARCS in the local market in a direct capacity to provide support services to the Distribution Network throughout the continental US.
POSITION OVERVIEW
- Resolve installations, contract services, and service calls as practicably possible; this includes scheduling, parts, and coordination of subsequent activities to ensure accurate and timely task completion.
- Work with, and sometimes function as, Project Manager to ensure the successful implementation of new system installations, system expansions, and replacement systems.
- Provide training, trouble-shooting, and configuration assistance via remote online computer support of software applications and Operating Systems (30%); on-site support/installation services for end-user accounts (50%); in-house system provisioning, testing, and repairs (20%).
- Perform regular preventative maintenance services on existing customer equipment.
- Perform workshop repairs and prepare the staging of new system implementations.
- Escalate technical matters to the Service Manager to ensure prompt resolution.
- Assist in the performance of regular equipment, parts, and materials inventory.
- Ensure processes are adequately followed with regards to purchasing, project & service work order completion, personal expense reporting, and required paperwork & documentation.
- Work with appropriate Sales Account Manager and General Manager to ensure that contractual levels of service are met.
- Build and maintain positive and productive relationships with customers.
- Champion products and be an active ambassador of our Company and its Values.
- Work together with other team members to ensure customer requests are actioned effectively and efficiently.
- Be a contributing and productive member of the team.
SKILLS REQUIRED
- Be a self-starter, able to work independently with minimal supervision.
- Have practical application knowledge in electronics, networking, and integrated systems.
- Demonstrate knowledge of Microsoft operating systems and LAN/ WAN connectivity competency. Microsoft Technology Associate (MTA) or Microsoft Certified Solutions Associate certification preferred.
- Possess creative problem-solving skills, with the ability to negotiate and provide conflict resolutions.
- Have strong written and verbal communication skills with the ability to build and maintain positive relationships.
- Demonstrate basic knowledge of MS SQL.
MINIMUM QUALIFICATIONS/EDUCATION
- High School Graduate or equivalent (GED) required.
- Minimum 3 years of demonstrated experience within the parking control systems industry, building access/alarm systems industry, remote center systems industry, or other related industry.
- Valid driver’s license, Passport, personal vehicle, and clean driving record required.
- Proficiency in LAN/WAN network connectivity and basic knowledge of network protocols.
- Proficient with Microsoft Outlook and Office Software Suites.
- Available to travel within the continental United States and stay overnight as required to ensure that installation and support outcomes are delivered to our clients (travel commitment up to 40%).
- Able to work flexible hours, including rotating weekends, to ensure delivery commitments to our customers are met.
BENEFITS
Competitive salary $70-80k, health benefits, 401k, and vehicle allowance.
Find out more, contact recruitment@wearejde.com
THE ROLE
Reporting to the Managing Director, the VP of Sales & Operations Manager will be the leading force behind the sales and operations teams for an international PARCS manufacture. You would be responsible for growing the business, increasing the customer portfolio, and gaining regional market share in the West.
THE OPPORTUNITY
The company is an established top-three player in Europe with a vanguard product portfolio to support its success. Being underrepresented in the US, it’s looking to you to capture market share, a more extensive customer base, and maintain a healthy bottom line. To accomplish this, you would be responsible for creating a profitable business model by which verticals the PARCS solutions would best serve. Another important responsibility is to help create and manage the right sales infrastructure throughout the US. You will be measured on individual and group targets to deliver sales results.
THE APPLICANT
- Be an experienced sales and operations specialist, bring a proven track record with hands-on sales and leadership qualities in both sales and operations.
- Have an apt balance of sales skills and the follow-through to see the sale to the commissioning of the customer's investment.
- The culture demands a hands-on approach and attention to detail mentality.
- Having an entrepreneurial mindset with good listening, networking, and follow-up is imperative for the success of this role.
- Be able to work independently and responsibly while creating a pleasant atmosphere and a result-driven work environment.
- Hold people firmly but fairly accountable for performance and ensure sufficient resolution of conflicts with team members and customers.
- Promote employee development and self-reliance.
THE BENEFITS
Offering an attractive compensation package that includes a $115k base salary, up to $170k with OTE commission, and excellent corporate benefits.
Find out more, contact recruitment@wearejde.com
This individual will be responsible for all day-to-day matters and for upholding the standards outlined in our company policies.
Duties include (but are not limited to):
- Effectively staffing and training
- Completing daily paperwork
- Supervising special events
- Communicating effectively with staff and the hotel office
- Taking disciplinary action as necessary
- Provide customers and guests with a rich, elegant experience
If you think this is a great fit for you, we'd love to meet you!
Job Type: Full-time
Salary: $35,000.00 to $50,000.00 /hour
Experience:
- Management: 1 year (Required)
- Valet: 1 year (Preferred)
License - Michigan Driver's (Required)
Additional Compensation - Bonuses
Work Location - One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
- Relocation assistance
Typical start time - 8AM
Typical end time - 6PM
Pay Frequency - Bi weekly or Twice monthly
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Stable -- traditional, stable, strong processes
- Team-oriented -- cooperative and collaborative
Schedule:
- Weekends required
- Holidays required
Work Location: 1660 S. highway 100, suite 545, Minneapolis, MN 55416
Employment Type: Full-Time Regular, 40 hours per week.
Competitive Pay
About This Opportunity
In this mid-level role, you will design some of the largest structures in the world including municipal, corporate, resort, casino and airport parking structures. Not only will you design the structures framing system, but you will participate in its layout and aesthetic appearance, interacting directly with clients and other subcontractors. This position reports to the local Director of Design and Managing Principal.
Responsibilities
- Performs routine engineering work requiring application of standard techniques, procedures, and criteria in carrying out a sequence of related structural engineering tasks.
- Responsible for complete analysis, design calculation, design review and authority having jurisdiction approval.
- Guides design technician to develop, reports, designs and complete construction documents consisting of plans, details and specifications.
- Ability to estimate internal structural engineering design budgets
- Perform all responsibilities for construction administration of structural engineering work product.
Qualifications and Competencies
Education Requirements:
- Bachelor’s Degree in Engineering from an institution accredited by ABEC (Accreditation Board for Engineering and Technology).
Other Requirements:
- 5 years of experience in a similar design engineering role.
- Solid knowledge of structural engineering and the ability to assemble complete and concise construction documents.
- Experienced in the design and construction of pre-cast, post-tensioned, and reinforced concrete structures is desired.
- EIT (Engineer in Training) licensure.
- Strong technical writing background and computer skills (Microsoft Office Suite).
- Willingness to travel.
Preferred Skills and Experience:
- Master’s degree in Engineering.
- Preferred PE (Professional Engineer) licensure.
- Liasing with relevant professional staff such as Architects and Planners and Traffic engineers
To Apply
Please visit https://walkerconsultants.com/careers/open-positions/ to apply online or contact the HR Department at edewitt@walkerconsultants.com.
Benefits of Joining Walker
As a skilled member of the Walker family, you will be given the opportunity to grow and develop your skills surrounded by committed, talented and enthusiastic co-workers. In addition to competitive compensation, as a full-time employee Walker offers vacation retreats, tuition and licensure reimbursement, 401(k) match and HSA employer contribution, commuter benefit accounts, medical, dental, vision insurance, and more!
Who We Are
Walker is a 100% employee-owned company of many capabilities offering professional services to clients in the private and public market sectors. Walker maintains a strong foundation as an industry leader in all aspects of parking planning, design, engineering, restoration and consulting that encompass operations, technology, and mobility solutions engaging a wide spectrum of specialists and renowned experts who have been advancing standards in the industry for several decades.
However, our abilities reach far beyond just parking and include highly experienced advisors in forensics who provide investigative assessments, creative repair solutions, and litigation support on all types of facilities around the world impacted by natural events as well as design or construction defects.
Additionally, we are among the largest providers of restoration and building envelope services in the industry. The combination of our structural engineering design excellence, building science experts, and vast geographic presence make Walker the first choice for these services throughout the country.
Walker Consultants is an Equal Opportunity Employer (EOE). We invite all qualified applicants to apply and do not discriminate against individuals because of their race, color, religion, national origin, gender, physical or mental disability, veteran status, or age.
Office of the Sergeant of Arms
Job Summary:
The Division of House Garages and Parking Security is responsible for the safety and security of vehicles and pedestrians in all House of Representative garages and parking areas. Parking Security personnel enforce the policies, rules and operating regulations established by the Committee on House Administration and provide the following services:
PARKING SECURITY - Parking Security personnel monitor both pedestrian and vehicular traffic, as well as patrol all House parking areas during operational hours to ensure the proper permit parking.
PARKING PERMITS - Parking Security personnel administer and issue parking permits - both permanent and temporary, assist staff with visitor and event parking, and allocate permits at the beginning of each new Congress. The administrative staff maintains a computerized database of individuals and vehicles authorized for parking.
MAINTENANCE – Parking Security personnel identify and address any problematic conditions that may exist or occur on the lots or within the garages, working closely with the Architect of the Capitol and the House Superintendent to fix any potential hazards (e.g., falling concrete, water leaks, oil cleanup). Parking Security personnel are also equipped to assist Members and staff with minor vehicle emergencies (e.g., jump start, tire change).
Incumbent oversees House Garages and Parking Security staff and all activities and administrative/operational functions of the office. The incumbent must effectively assign/utilize resources and coordinate teams to ensure that duties are successfully completed in a timely manner. The incumbent’s responsibilities include the day-to-day management of division operations and program requirements and providing general assistance, coordination, guidance, and recommendations on sensitive and/or confidential issues relating to the division. The position requires the incumbent provide regular updates to the Deputy Sergeant at Arms and at times participate in strategic planning, emergency preparedness planning, and other high-level special projects. The incumbent is required to have a general working knowledge of all aspects of the division, as well as a broad understanding of the Office of the Sergeant at Arms and all applicable legal requirements, House Rules, Committee, and Sergeant at Arms Policies. The position requires the ability to provide reports and policy recommendations, in coordination with the Deputy Sergeant at Arms, to the Committee on House Administration.
Duties Include:
- Administers the daily operation of House Garages and Parking Security. Ensures adequate staffing for all posts and the office.
- Plans, assigns, and evaluates the work of employees in the division.
- Interviews and recommends the selection of employees in the division.
- Trains new employees in the division.
- Prepares correspondence from the Sergeant at Arms to Congressional offices concerning parking related matters.
- Serves as a senior liaison with the Committee on House Administration, Members of Congress and their staff for the Office of the Sergeant at Arms in parking related matters.
- Develops and directs emergency response protocols for the division.
- Develops, coordinates and administers various training programs for House Garages and Parking Security personnel.
- Oversees the maintenance of all electronic communications for the division.
- Responsible for the development and execution of the division’s staffing plan and budget.
- Works closely with the United States Capitol Police regarding all parking related matters.
- Oversees the biennial issuance of parking permits at the beginning of each Congress.
- Approves non-routine, temporary parking requests for House employees and visitors.
- Serves as a senior liaison with the Committee on House Administration regarding the development of House parking policies.
- Works with various entities on the enforcement of House parking policies.
- Initiates and composes strategies for use of future parking technology.
- Works with the Architect of the Capitol and the Superintendent of the House Office Buildings on maintaining House garages, lots and street permit parking.
- Assists with strategic planning, special projects, and workforce planning.
- Supports House Recovery Operations structure.
- Models behavior for other House Garages and Parking Security staff to follow.
- Performs other duties as assigned.
Qualifications:
Position Requirements
Work Experience and Education:
Bachelor’s degree or equivalent work experience. Extensive supervisory/management experience. Experience managing parking facilities for a government or private organization preferred. Must possess or be able to obtain a Top-Secret security clearance. To be considered for grade 13, incumbent has an advanced degree and/or eight or more years of experience relevant to this position and a minimum of ten years of supervisory/management experience.
Knowledge, Skills, & Abilities (KSA):
Ability to make high level management decisions and demonstrate strong management skills; demonstrate proactive, decisive leadership; ability to plan, use project management concepts and practices, and formulate budgets; ability to interact with senior staff from the Committee on House Administration, as well as interact in a professional and courteous manner with Members of Congress and senior staff; ability to identify and implement emerging technology for use in managing parking facilities; skilled in developing, implementing and maintaining internal workplace policies, standards, procedures and practices; able to work outside of normal business hours when necessary; excellent organizational skills; ability to work well under pressure, exercise discretion and independent judgement in handling daily operations of the office, and maintain a professional and courteous work disposition; ability to possess the skills and experience to include the effective use of employee performance plans and evaluations, coaching and mentoring techniques, and addressing employee conflicts and disciplinary actions; skilled in effectively interviewing and assessing job applicants; must possess a valid driver’s license; knowledge of policies and procedures of the House of Representatives. To be considered for grade 13, incumbent is also skilled in strategic planning and managing special projects.
**This position has been designated as a Testing Designated Position pursuant to the Officers’ Drug-Free Workplace Plan**
Applicant Instructions
Qualified candidates should submit a resume and cover letter referencing the job title “Director, House Garages and Parking Security” and the vacancy announcement number “HSAA-20-004-01” by email to saavacancies@mail.house.gov. Please note job title and Vacancy Announcement Number in the subject line of the email. Applications must be received by 11:59 PM on Tuesday, April 21, 2020.
Note: All applicants will receive email response indicating receipt of cover letter and resume.
If considered for an interview, the applicant must provide additional information requested in the Office of SAA Employment Application (to be provided). Submission of this application does not guarantee an interview.
Interviews may be conducted via teleconference, videoconference, and/or in person.
Employment is contingent upon satisfactorily completing a criminal history records check. The Office of the Sergeant at Arms is an equal opportunity employer and is committed to building and maintaining an inclusive and diverse work environment. Employment with the U.S. House of Representatives is at-will. This position has been determined to be EXEMPT from the overtime provisions of the Fair Labor Standards Act.
Veterans’ Preference Information: Hiring for this position is governed by the Veterans Employment Opportunities Act.
**Only applicants seeking veterans’ preference consideration should email saa.veoa@mail.house.gov for additional information.** Please note job title and vacancy announcement number in the subject line of the email.
All completed applications should be submitted by email to saavacancies@mail.house.gov.
Work Location: 1660 S. Highway 100, Suite 545, Minneapolis, MN 55416
Employment Type: Full-Time Regular
Salary: Competitive
About This Opportunity
In this Senior Technician role, you will be responsible for providing technical document creation support for engineering and architectural projects. In this role, you will also assist in the development of project technician support budgets, completion dates and assess it periodically; understand and communicate project requirements to the design team; monitor the industry for potential improvement of in-house systems and processes and assist the project team with field inspections and punch lists. You will supervise technicians who are members of the project team and communicate project requirements to the design team. The ideal candidate will be currently working as a job captain, project architect or structural drafting technician. This position reports to the local Managing Principal and/or Director of Operations.
Responsibilities
- Develops schematic/preliminary or design development packages with minimal supervision for Architect or Engineer approval.
- Communicates clearly with clients, other designers, engineers, architects and company staff on technical matters.
- Assess design to determine adequate solutions or draw upon experience to bring solutions to the design team.
- Determines how drawings are to be completed and by whom.
- Establishes drawing index for all disciplines.
- Assists Project Managers with code search, if required. Assists Project Managers with final punch list, if required.
- Maintain office REVIT standards by periodically reviewing drawings to ensure that company standards are met.
- Responsible for training new technicians as they join the Walker team.
- Assemble sections, details and plan sheets and edit per project requirements.
- Other duties as assigned.
Qualifications and Competencies
Education Requirements:
- Associates Degree in Engineering, Architecture, or Drafting preferred.
Other Requirements:
- 8 to 10 years of experience with technical support work (working drafting production) of commercial building projects and a minimum of 5 years of experience and proficiency with REVIT.
- Ability to effectively communicate and coordinate technical support efforts.
- Ability to block out all required plans, sections and details for typical assignments.
- Knowledge of and compliance with BIM/CAD/REVIT procedures and standards.
- Experience with SketchUp.
- Working knowledge of MS Outlook, MS Word, MS Excel.
- Working knowledge of building codes use and application.
- Working knowledge of parking or roadway design.
- Willingness to travel.
To apply:
Please submit your cover letter and resume to https://walkerconsultants.com/careers/open-positions/ or you may email the HR department at edewitt@walkerconsultants.com.
Benefits of Joining Walker
As a skilled member of the Walker family, you will be given the opportunity to grow and develop your skills surrounded by committed, talented and enthusiastic co-workers. In addition to competitive compensation, as a full-time employee Walker offers vacation retreats, tuition and licensure reimbursement, 401(k) match and HSA employer contribution, commuter benefit accounts, medical, dental, vision insurance, and more!
Who We Are
Walker is a 100% employee-owned company of many capabilities offering professional services to clients in the private and public market sectors. Walker maintains a strong foundation as an industry leader in all aspects of parking planning, design, engineering, restoration and consulting that encompass operations, technology, and mobility solutions engaging a wide spectrum of specialists and renowned experts who have been advancing standards in the industry for several decades.
However, our abilities reach far beyond just parking and include highly experienced advisors in forensics who provide investigative assessments, creative repair solutions, and litigation support on all types of facilities around the world impacted by natural events as well as design or construction defects.
Additionally, we are among the largest providers of restoration and building envelope services in the industry. The combination of our structural engineering design excellence, building science experts, and vast geographic presence make Walker the first choice for these services throughout the country.
Walker Consultants is an Equal Opportunity Employer (EOE). We invite all qualified applicants to apply and do not discriminate against individuals because of their race, color, religion, national origin, gender, physical or mental disability, veteran status, or age.
Position Description
In this role you will be responsible for the day to day management of tier-1/2 customer phone, email and ticket requests, operating within ADVAM’s ITIL aligned Service Delivery framework. Interfacing with ADVAM Development teams who operate using an AGILE framework.
Problem solving and troubleshooting of both industry standard and bespoke software operating platforms and payment terminal systems. Responsible for performing daily checks on ADVAM’s unattended technology platforms, reporting on outcomes and escalating issues.
Provisioning of new merchant facilities within the ADVAM gateway.
Warranty repair, replacement, tracking, inventory management & technical support of hardware & software. Onsite support, training upgrades & investigations. System analysis & generation of reports.
Requirements Include:
· Professional and effective written and verbal communicator
· Analytical problem-solving skills
· Manage the technical support relationship with PARCS vendors
· Liaise with customers/vendors over the telephone and in person
· Respond promptly to customer/vendor support inquiries
· Provide support for unattended hardware onsite & offsite with end customers and PARCS/vending partners
· Prepare & maintain appropriate documentation
· Work with Project Delivery, Sales, Product Specialists & development teams to ensure delivery of customer projects
· Work with Support & Network teams to ensure services are implemented
· Maintain high level of verbal and written correspondence with customers
· Analyze job procedures and make recommendations for improvement
· Demonstrate continuous effort to improve operations, work cooperatively and provide quality customer service
· Maintain customer hardware database
· Work with key equipment partners
· Testing, troubleshooting & repair or replacement of electronic system modules
· Perform onsite training & remote maintenance plus upgrades when required
Qualifications
· Understanding of IT & Network principles
· Understanding of unattended payment terminal hardware, applications and payment gateways
· Understanding of parking access and revenue control equipment (PARCS)
· Fault finding - Networking principles, IT hardware, Basic electronics
· Proficient Microsoft Office, particularly in Excel & the use of pivot tables
· Database SQL Experience
· Minimum 5 years background in Electronics or IT
· Analytical problem-solving skills
· Customer service experience in the field or remote locations
We have been delivering industry-leading solutions for the payments, financial and telecommunications industries since 1990. We are the preferred supplier of networking, integrated data and voice services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.
We are a privately held company with a healthy balance sheet, secure assets and a loyal customer base that includes some of the largest global blue-chip companies in the world. Many of the world’s leading companies continue to count on us as their primary provider of a range of networking and communication services, enabling them to expand regionally, nationally and globally. We provide services to customers in over 60 countries throughout the world.
We manage some of the largest real-time community networks in the world, enabling industry participants to simply and securely interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. Our existing footprint supports millions of connections and provide access to critical databases. Our network securely blends private and public networking to enable customers to utilize a single connection for "one-to-many" and "many-to-many"connections over a global platform.
Since our launch we have helped our customers and communities of interest, requiring secure and reliable communications solutions, to evolve from legacy to leading-edge technologies. Today the company provides a full range of services from dedicated connections to managed IP network solutions, providing local support and global reach to medium and large enterprises and service providers.
Application Instructions
Applicants are encouraged to submit an electronic resume when applying for our positions. Job postings are open until filled, unless otherwise specified.
This individual will be responsible for all day-to-day matters and for upholding the standards outlined in our company policies.
Duties include (but are not limited to):
- Making rounds between account locations
- Completing daily paperwork
- Supervising special events
- Communicating effectively with staff and upper management
- Taking disciplinary action as necessary to provide our customers and guests with a rich, elegant experience
- Effectively staffing and training
If this sounds like a position you would excel at, we'd love to meet you!
Job Type: Full-time
Salary: $40,000.00 to $60,000.00 /year
Experience - Management: 1 year (Required)
License - Michigan Driver's (Required)
Additional Compensation:
- Bonuses
- Other forms
Work Location - Multiple locations
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
- Relocation assistance
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Aggressive -- competitive and growth-oriented
- Outcome-oriented -- results-focused with strong performance culture
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Schedule:
- Weekends required
- Night shift
Company's website - www.ellisparking.com
FDC is looking for Self-Motivated, Experienced service technicians to work on parking and access revenue control systems. Typical equipment consists of pay stations, ticket dispensers, exit verifiers, barrier gates, credit card terminals, network servers, CCTV and more. Work is indoor/outdoor with travel to various sites throughout the day.
Responsibilities
Responsibilities include installations, maintenance and repairs to:
• Access control systems including card readers, keypads and more
• Revenue parking equipment
• Gate operators and automatic doors
• CCTV and surveillance systems
Qualifications
REQUIREMENTS:
• Electrical/Mechanical Experience
• Experience installing commercial access & CCTV systems
• Understanding of electrical circuits and wiring in Low Voltage applications
• Basic understanding of computer networking & set-up
• Knowledge of cabling (Cat5e, Cat6, Coaxial)
• Computer Software & Email skills
• Detail oriented in solo or team environment
• Ability to travel to various sites throughout Florida daily
• Flexible Schedule
• Strong troubleshooting skills
• Good customer service skills
• Clean Driving Record
Contact us at www.fdc.com or HR@fdc.com
